Intake Advocate

Overview

This role serves as the first point of contact for potential claimants seeking legal assistance with injury claims. You will guide prospective claimants through an eligibility screening process, and—when eligible—help them complete initial forms and applications to retain an attorney.

Availability: Tuesday–Saturday, morning, midday, and evening shifts.

Responsibilities

• Build rapport and confidence with prospective claimants during every interaction
• Handle 150–200 calls per day in a professional inbound/outbound call center environment
• Proactively contact claimants to help maintain relationships and confidence in partner law firms
• Solve problems while maintaining confidentiality
• Maintain accurate, up-to-date records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
• Use judgment to identify urgent issues that require a manager’s or director’s attention immediately
• Meet occupancy and adherence goals

Qualifications

Education

• Bachelor’s degree in a related field (e.g., Business Administration) preferred

Experience

• Call center or BPO experience required
• Legal intake experience preferred

Skills

• Strong communication skills (verbal and written)
• Excellent organizational and time-management abilities
• Proficiency in Microsoft Office Suite and legal case management software
• Attention to detail and accuracy in data entry

Personal Attributes

• Empathetic and patient demeanor when interacting with clients
• Ability to handle sensitive information with discretion and confidentiality
• Strong problem-solving skills and ability to think critically

Other Requirements

• Ability to work remotely and manage time and tasks with minimal supervision
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Commitment to providing excellent client service

Preferred Qualifications

• Experience in mass tort law is a plus
• Bilingual candidates encouraged to apply

Compensation & Benefits

• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
  • Medical (Aetna)
  • Dental (Guardian)
  • Vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
  • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Wellhub wellness benefit—access to 20,000+ gyms, studios, and wellness apps, fully covered by the company
• Work from home equipment budget (at company’s discretion)
• Forever remote work environment

Location

Remote (ability to work remotely required).