Intake Specialist - 1540 - Colombia

Unlock Employer

Posted Oct 30, 2026

Remote · Colombia · LATAM Full Time

$1.2K – $1.6K/yr

Apply Direct

Overview

This role is for an Intake Specialist who will serve as the first point of contact for prospective clients at a US-based personal injury law firm. The position blends compassionate client intake, clear communication, lead qualification, and persuasive follow-ups to convert inquiries into retained clients.

Responsibilities

Answer incoming calls, web leads, and urgent inquiries professionally, warmly, and promptly.
Conduct structured intake interviews for Personal Injury matters, gathering accurate case details and evaluating claim viability.
Explain firm services using strong communication and sales skills, address prospective client hesitations, and encourage client conversion.
Enter, update, and manage prospective and active client information with careful attention to accuracy in legal case management software (e.g., Filevine, Clio, or similar).
Schedule follow-up contacts, conduct active outreach on pending leads, and maintain consistent communication.
Route calls, take messages, respond to emails, and ensure seamless support for the legal team.
Maintain accurate, complete, and fully compliant documentation across all firm channels.

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to all remote legal jobs.

Unlock Employer & Apply Directly

Requirements

US law firm experience is required.
2+ years of experience in legal intake, customer service, or client-facing roles within a US law firm.
Full fluency in written and spoken Spanish and English.
Exceptional organizational skills with high attention to detail in record-keeping and data entry.
Tech-savvy; prior experience using case management tools like Filevine, Clio, or CRM platforms.
Strong ability to work independently and maintain professional composure in a remote setup.