Intake Specialist (Resume) | Honduras

Overview

This is a full-time contractor role supporting a U.S.-focused personal injury legal team. You will serve as one of the first points of contact for prospective clients after an accident, injury, or other difficult personal situation. The work emphasizes responsive communication, accurate case screening, and thoughtful client care.

Responsibilities

• Act as a trusted first point of contact for prospective clients reaching the firm through inbound calls, online inquiries, and referrals.
• Conduct structured case screenings for matters including:
  • Motor vehicle accidents
  • Rideshare accidents
  • Premises liability and slip-and-fall incidents
  • Dog bites
  • Elder abuse or neglect matters
• Gather incident details to build an initial case picture, including injuries, medical treatment, potential liability, insurance coverage, and other information needed for evaluation.
• Apply established intake criteria to identify potentially viable, high-value, urgent, or complex matters, and escalate them to the appropriate legal team members.
• Build rapport and communicate with empathy; clearly explain the intake process during sensitive or stressful conversations.
• Own follow-up with pending leads, obtain missing information, and help qualified prospects move toward engagement with the firm.
• Maintain accurate intake records, call logs, case notes, and follow-up activity in Litify, ensuring information is complete and current.
• Coordinate efficient handoffs to attorneys, case managers, investigators, and other internal teams so qualified cases progress without unnecessary delays.
• Protect confidential client information by following established privacy, documentation, and escalation procedures.
• Support intake team goals related to responsiveness, documentation accuracy, follow-up completion, and prospective-client conversion.

Requirements (Must-Have)

• 1–3 years of experience in personal injury intake, legal intake, or a comparable high-volume client intake environment, including direct personal injury intake experience.
• Working knowledge of U.S. plaintiff-side personal injury matters, including auto accidents, premises liability, slip-and-fall cases, dog bites, and similar claims.
• Professional proficiency in English and Spanish, with the ability to conduct sensitive client conversations confidently in both languages.
• Ability to conduct structured intake interviews, ask effective follow-up questions, and accurately document injuries, treatment, liability, insurance, and incident details.
• Experience handling a high volume of inbound inquiries and completing timely follow-up with prospective clients.
• Strong data-entry accuracy, organization, active listening, and professional telephone communication skills.
• Availability to work an assigned Pacific Time schedule, including potential weekend shifts as part of Monday–Sunday coverage.

Preferred Qualifications (Nice to Have)

• Experience using Litify, Filevine, PracticePanther, or a comparable legal case management platform; direct Litify experience is especially valuable.
• Previous experience supporting a California-based personal injury law firm.
• Familiarity with lead conversion, signed-client acquisition, and intake KPIs such as response time, follow-up completion, accuracy, and conversion.
• Experience recognizing potentially high-value or time-sensitive personal injury matters for attorney review.
• Legal studies, related legal training, or familiarity with HIPAA and California privacy requirements.

Compensation & Benefits

• USD $1,000–$1,300 per month

Location

• Remote

Schedule

• Monday–Sunday coverage, with assigned schedules that may include weekends.