Legal Billing Coordinator (Billing Specialist)

Overview

A business support services organization with a global presence across North America, the UK, Europe, and Asia Pacific is seeking a Legal Billing Coordinator (Billing Specialist). The organization provides administrative support, document production, presentation design, and marketing and communications services primarily to clients in the legal, financial, and professional services sectors.

Responsibilities

• Submit electronic invoices and accruals monthly and support transitions to e-billing
• Manage complex electronic submissions for corporate clients in accordance with client and firm guidelines
• Act as liaison between billing attorneys, secretarial staff, and client billing contacts
• Maintain and update billing system and client web application data
• Execute accruals, budgets, and respond to data requests
• Collaborate with supervisor to manage e-billing system user accounts and security
• Analyze client accounts for collections, rates, and invoice issues
• Track time and absences for direct reports ensuring compliance with policies
• Communicate with team members, management, and clients regarding job status and deadlines
• Escalate operational issues promptly to supervisors or managers
• Address client concerns and resolve issues according to policies
• Ensure high-quality service and maintain strong client relationships
• Produce scheduled reports
• Assist team with complex jobs
• Conduct quality assurance to maintain workflow efficiency and client satisfaction
• Monitor workflow for accuracy and timeliness
• Enforce standard operating procedures
• Train new employees on policies and procedures
• Maintain logs and reporting documentation

Requirements

• Minimum of four years of billing experience in a law firm or professional setting (five years preferred)
• Experience leading teams in process adherence and time tracking
• Strong analytical, critical thinking, computer, and problem-solving skills
• Familiarity with e-billing procedures, software, and equipment
• Effective verbal and written communication skills
• Attention to detail and accuracy
• Ability to handle confidential information professionally
• Independent decision-making and problem-solving skills with appropriate escalation
• Ability to work effectively in a diverse, fast-paced environment
• Availability to work overtime during peak periods
• Experience with multiple e-billing vendor systems and outside counsel guidelines

Preferred Qualifications

• Associate’s or bachelor’s degree in Business, Accounting, Finance, or a related field preferred (or equivalent experience)
• Experience with Aderant, Elite/Elite 3E, or business intelligence products preferred

Compensation

• Hourly pay range: $31.25 to $33.65 per hour

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This is a remote position with a global client base.