Legal Case Manager - Lemon Law (Mexico)

Overview

The organization is seeking a skilled Legal Case Manager to support clients through their legal journey. This role involves coordinating case progression, preparing documentation, and ensuring an excellent client experience from start to finish. Strong English communication skills are essential.

Responsibilities

• Serve as the primary point of contact for clients, providing professional and timely updates via phone and email.
• Guide clients through each stage of their case by explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that required information and documentation have been collected.
• Organize and maintain case files, ensuring client information and legal documents are accurate, complete, and up to date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Provide exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Requirements

• Strong English communication skills (C1 level), both verbal and written.
• Bilingual ability is required: fluent in both English and Spanish.
• At least 2 years of customer service experience, demonstrating strong listening, empathy, and problem-solving skills.
• Previous experience as a Case Manager or similar role in a U.S. law firm or U.S. company.
• Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to work independently from a home office with a stable and fast internet connection and a quiet, professional environment.
• Must have a laptop or desktop computer with:
  • 16GB RAM
  • Core i5 processor or higher
• Internet speed requirement: at least 25 Upload Mbps.
• Legal industry experience is preferred but not mandatory.

Preferred Qualifications

• Previous experience specifically in Lemon Law or related legal case management.
• Experience with Hubspot and/or Filevine.

Compensation & Benefits

• $10/hour for a full-time, 40-hour workweek (competitive pay based on skills and experience).
• Paid time off.
• Performance-based bonuses.

Location & Schedule

• Remote work from a home office.
• Schedule: Monday through Friday, 8AM to 5PM PST.
• Open to candidates located in Latin America only. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.