Legal Claims Analyst (Los Angeles, CA area)

Overview

This role is for a Legal Claims Analyst based in Southern California, specifically the Los Angeles area. The position is remote with periodic travel required within the region. The analyst will manage small automotive claims cases and work closely with the General Counsel of a Fortune 500 automaker.

Responsibilities

• Collaborate with the Office of the General Counsel and outside counsel to support defense strategies, including lemon law claims
• Serve as the "Person Most Knowledgeable" on client policies and procedures, providing testimony at depositions and trials
• Represent the client in court for small claims cases approximately 15% of the time
• Partner with a California review team to evaluate vehicle buyback requests for legal compliance
• Train and guide team members on claims management best practices, focusing on lemon law nuances
• Assess consumer relief requests related to lemon law to ensure fair and compliant resolutions
• Provide timely and accurate solutions through inbound and outbound communications (phone, chat, email, etc.)

Requirements

• Strong understanding of litigation processes and ability to support legal cases confidently
• Excellent listening and communication skills to articulate case details effectively in court
• Proactive attitude with exceptional organizational skills and attention to detail
• Ability to work independently in a high-stress environment managing legal cases and client representation
• Experience with consumer claims and California lemon law
• College degree
• Ability to pass a pre-employment background check and drug screen
• Availability to travel locally for cases and trials (approximately 15% of the time)
• Commitment to a consistent work schedule
• Resident of California, located near the Los Angeles area
• High-speed internet access with Ethernet or landline connection
• Secluded, distraction-free home work environment

Preferred Qualifications

• Paralegal or legal assistant experience

Compensation & Benefits

• Starting salary range: $65,000 - $77,000 annually, based on experience and expertise with California lemon law
• Medical, prescription, dental, and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Tobacco cessation and chronic condition management programs
• 401(k) plan with company match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors and nurse help desk
• Patient advocacy and support for benefit questions and claims
• Guidance for family, financial, and estate planning

Location

• Remote position requiring residence in California near the Los Angeles area
• Periodic travel within Southern California required for court appearances and case management

Additional Information

• Must be able to pass background check and drug screening
• This role involves representing the client in court and providing expert testimony
• The position requires strong legal knowledge, particularly related to California lemon law
• Reasonable accommodations are available for applicants with disabilities upon request