Overview
This role supports large law firm clients by designing, refining, and implementing custom workflows and vault templates. It is a senior, consultative, customer-facing position operating alongside sales and post-sales teams, with an emphasis on adoption, sustained usage, and translating client feedback into product and technology priorities.
Responsibilities
- Lead the design and deployment of custom workflows and vault templates for large law firm clients.
- Partner with firm stakeholders and internal sales and post-sales teams to understand firm processes, define scope, and apply solutions to real client needs.
- Engage firm leadership, practice leaders, attorneys, and knowledge management teams to drive adoption and sustained usage of custom workflows.
- Support early-stage demos and pilot programs to demonstrate the value of AI solutions.
- Act as the voice of the customer by identifying product gaps and enhancement opportunities; synthesize client feedback and collaborate with product, engineering, and UX teams.
- Develop and maintain customer-facing and internal resources to support AI workflow strategy and successful firm rollouts.
Requirements
- Juris Doctor (JD) with at least 2 years of recent experience at a large law firm (>50 attorneys), preferably in Litigation or Corporate Law.
- Exceptional written and verbal communication skills, with a proven ability to establish credibility with attorneys and firm leadership through strong executive presence, legal judgment, and AI fluency.
- Deep understanding of legal workflows, legal service delivery models, and the day-to-day challenges faced by legal professionals, with the ability to translate insights into clear, workflow-specific value narratives.
- Demonstrated curiosity, conviction, and practical experience applying AI and legal technology to improve legal workflows and client delivery.
Work Style
- Flexible hours to help you fit work to your most productive times.
- Emphasis on work/life balance, wellbeing initiatives, and shared parental leave.
Compensation & Benefits
- U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
- Base Pay Range for CO is $104,900 - $174,700.
- Base Pay Range for IL is $110,100 - $183,500.
- Base Pay Range for Chicago, IL is $115,400 - $192,200.
- Base Pay Range for MD is $110,100 - $183,500.
- Base Pay Range for NY is $115,400 - $192,200.
- Base Pay Range for New York City is $125,900 - $209,700.
- Base Pay Range for Rochester, NY is $104,900 - $174,700.
- Base Pay Range for OH is $99,700 - $166,000.
- Base Pay Range for NJ is $123,816 - $197,784.
- Eligible for an annual incentive bonus.
- Country-specific benefits are available by location.
Additional Information
- Application deadline: 10/30/2026.
- Equal opportunity employer.
- If you have a disability or other need requiring accommodation or adjustment, accommodation can be requested during the hiring process.
- Scam warning: reports indicate scammers may pose as recruiters asking for money or personal information; the employer does not request money or banking details from job applicants.
Location
United States (U.S. base pay ranges vary by geography, including CO, IL, Chicago, IL, MD, NY, New York City, Rochester, NY, OH, and NJ).