Legal Innovation & Operations Lead

Overview

This role supports the Legal Innovation & Operations (LIO) team within the Counsel organization. The position is responsible for defining and executing the team’s operations strategy—spanning legal technology planning, automation, budgeting, and vendor management—while partnering across Legal, Policy, IT, Finance, and Business Operations to improve how work is delivered.

Responsibilities

• Define and drive legal tech strategy, including vision, roadmap development, and delivery of tools that improve team speed, intelligence, and connectivity.
• Oversee a suite of legal systems (e.g., CLM, eBilling, knowledge management, and workflow platforms), ensuring they are optimized, well-integrated, and aligned with how the business operates.
• Manage core digital platforms to keep them efficient, intuitive, and budget-conscious.
• Partner cross-functionally to evaluate and roll out technology and solutions that streamline workflows and improve the experience for stakeholders.
• Design practical solutions by connecting business needs with technology capabilities.
• Build and maintain relationships with vendors to ensure measurable value from technology investments.
• Lead multi-quarter, cross-functional projects to deepen automation, AI, and data-driven insights in how the organization delivers its work.
• Identify opportunities to improve operational excellence.

Requirements

• 8+ years of experience in legal operations, tech strategy, or a related operations-focused role.
• Experience leading automation or AI initiatives that drive measurable improvements.
• Ability to manage budgets, timelines, and stakeholders with strong attention to detail and follow-through.
• Skilled communication that translates technical details into clear business value.
• Collaborative, curious mindset, comfortable experimenting and rethinking how work is done.
• Familiarity with platforms such as DocuSign CLM or workflow automation tools (bonus for hands-on implementation experience).
• Demonstrated ability to build trust quickly and work effectively with both senior leadership and individual contributors.

Preferred Qualifications

• Hands-on implementation experience with legal workflow automation or CLM tools.

Compensation & Benefits

Pay approach: Market-based pay. Starting pay is determined based on job-related skills, experience, qualifications, work location, and market conditions. Ranges may be modified in the future.

Zone A: $217,800—$326,800 USD

Zone B: $217,800—$326,800 USD

Zone C: $217,800—$326,800 USD

Zone D: $217,800—$326,800 USD

Benefits (examples provided): Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning.

Location

U.S. locations are categorized into one of four zones (A, B, C, D) based on a cost of labor index for the geographic area.

Application Guidelines

• Candidates may submit up to 9 active applications within a 60-day period.
• Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Equal Opportunity & Accommodation

The organization is an equal opportunity employer and evaluates applicants without regard to identity or any legally protected class. Qualified applicants with arrest or conviction records will be considered in accordance with state and local laws and “fair chance” ordinances.

Reasonable accommodations are available throughout the recruitment process for disabled applicants. Applicants are encouraged to share needed accommodations with the recruiter; requests will be treated as confidentially as possible.

Hiring Process & Use of AI

Automated AI tools may be used to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and personal data is handled in accordance with state and local privacy laws.