Legal Operations Administrator

Overview

This Legal Operations Administrator (LOA) role supports and optimizes the use of technology tools in litigation to help ensure best practices in legal practice management. The position is non-supervisory.

The LOA is expected to work a full-time (37.5 hours/week) schedule and may work hybrid from an office or remote in the contiguous U.S.

Responsibilities

Legal Technology Administration and Process Improvement (30%)

• Administer various legal systems, including legal reporting tools (Litera Foundation), research tools (Law360, Westlaw Co-Counsel), multiple research compendiums and subscriptions.
• Assist with system evaluations, implementations, updates, and integrations as technology needs evolve.
• Identify opportunities to streamline workflows, reduce manual effort, and improve data quality across legal systems.

Stakeholder Collaboration and Training (30%)

• Collaborate with IT, Project Management Office, HR, and other Operations teams to identify and sequence enterprise-wide initiatives supporting the Program Litigation team and data management.
• Curate a training program by creating and maintaining user guides, training materials, and standard operating procedures for legal operations tools and processes.
• Host tailored knowledge shares for Litigation Program personnel.
• Create and monitor training metrics and feedback loops with stakeholders.

Reporting and Metrics (25%)

• Design and maintain dashboards and reports that track defined metrics and points of interest for stakeholders.
• Analyze usage trends and prepare periodic reports for legal leadership and programs.
• Develop and refine KPIs to measure operational performance, partner satisfaction, and internal service delivery.

Budgeting and Invoice Management (15%)

• Support the annual legal department budgeting process by compiling historical data, modeling projections, and tracking actuals against plans.
• Submit and allocate Legal Operations invoices.

Ongoing Learning

• Actively pursue professional development and share knowledge to support a culture of learning.

Requirements

• Bachelor’s Degree or equivalent level of education required.
• 3–5 years of experience in legal operations and/or legal technology at a law firm or in-house legal department.
• 3–5 years of experience administering various legal technologies.
• Demonstrated ability to develop dashboards and work with large data sets from multiple sources.
• Excellent root-cause analysis and creative problem-solving skills.
• Demonstrated experience with Microsoft Power Platform applications and SharePoint.
• Excellent attention to detail and strong proofreading skills.
• Courteous, professional, and helpful demeanor.
• Effective multi-tasking skills and excellent verbal and written communication skills.
• Energetic self-starter able to work independently as well as with a remote team across offices and time zones.
• Demonstrated commitment to Justice, Excellence, Inclusion, and Partnership.

Preferred Qualifications

• Copilot Studio experience.
• Familiarity with Westlaw Advantage and Co-Counsel, Foundation, Intapp, Court Alert, Bryter, or other matter management, workflow, or docketing systems.

Compensation & Benefits

• Competitive salary and comprehensive benefits.
• Casual and congenial work environment.
• Salary is determined by working location and commensurate with the experience required.

Annual salary ranges:

• San Francisco, CA or New York, NY: $119,000 - $132,200
• Washington, D.C., Chicago, IL, Seattle, WA, or Los Angeles, CA: $113,000 - $125,600
• Philadelphia, PA or Denver, CO: $107,100 - $119,000
• Miami, FL or Houston, TX: $101,200 - $112,400
• Remote: dependent on specific location, between $101,200 - $132,200

Location

• Hybrid work from an office or remote in the contiguous U.S. is available.
• Full-time schedule: 37.5 hours/week.