Legal Operations Manager

Overview

This role oversees the effective creation and functioning of information and administrative systems that support the organization’s legal practice. The Legal Operations Manager reports to the Director of Legal Operations & Innovation and supervises Legal Operations Analysts while administering legal operations practice support systems.

This position is full-time (37.5 hours/week) and can be remote from the contiguous US (including states where the organization has offices) or hybrid. For hybrid applicants, preference is for San Francisco or Washington, D.C. This is a supervisory position.

Responsibilities

Legal Practice Systems (40%)

• Serve as business owner and primary administrator for core legal practice systems (e.g., Litera Foundation, Intapp) and other legal operations platforms, ensuring functionality, data quality, reliable reporting, and strong end-user support.
• Oversee administration of matter and case information databases and time tracking systems, managing data integrity, access, and ongoing configuration to support litigation and firm management needs.
• Lead initiatives to improve workflows and operational efficiency; evaluate and recommend legal practice management and reporting tools.
• Leverage AI and automation with appropriate governance.
• Support development and delivery of systems-related training for legal and program staff.

Compliance & Risk Management (45%)

• Serve as first escalation point for conflicts, ethical walls, and related legal operations risk issues; further escalate complex or sensitive conflicts to General Counsel.
• Oversee administration of Intapp Risk and Intapp Walls to ensure compliant conflicts and ethical wall processes.
• Manage and assist with the intake queue, ensuring timely processing and accurate analysis of AI-assisted conflicts checks for new matters and new hires.
• Ensure consistent application of firm policies and professional responsibility standards.
• Manage matter and case data for reporting to senior leadership.
• Advance data analysis and reporting capabilities; stay current on legal technology and risk management trends.
• Proactively identify risks and opportunities for process and system improvement.

Management (15%)

• Directly supervise, train, and evaluate Legal Operations Analysts.
• Set priorities and allocate resources.
• Lead staff supporting matter intelligence, legal operations technology, dashboards, and structured legal data.
• Supervise conflicts-related work, documentation, and ethical wall implementation.
• Foster a respectful, inclusive, and collaborative work environment by providing clear direction and feedback and promoting a culture of learning.
• Oversee relevant administrative, budgeting, and personnel management of direct reports, ensuring organizational policies and standards are met.

Ongoing Learning

• Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.

Requirements

• Bachelor’s degree in a relevant field, or equivalent years of experience, plus a minimum of five years of relevant work experience required.
• Expert technical specialist with seasoned knowledge of all aspects of business planning, project management, workflow planning, budgeting and financial management.
• Strong understanding of law firm operations, legal practice workflows, and professional responsibility and ethics requirements, including strict confidentiality.
• In-depth technical proficiency with legal practice systems, including case management, document and records management, conflicts, and time entry platforms.
• Advanced experience with Intapp systems (Open, Risk, Walls, Time, IIS), API calls, system integrations including Boomi connectors, and generative AI tools to enhance legal operations workflows.
• Strong aptitude for evaluating and implementing emerging legal technology tools.
• Strong data analytics skills, including developing dashboards and reports to support strategic decision-making.
• Excellent analytical and problem-solving skills with sound judgment in complex situations.
• Demonstrated ability to apply change management practices to transitions involving technology, processes, and people.
• Excellent written and interpersonal communication skills, with ability to work effectively across roles and levels and adapt quickly to change and tight deadlines.

Preferred Qualifications

• Certification or training in project management, change management, and/or Generative AI desired.
• Demonstrated commitment to the organization’s values of Justice, Excellence, Inclusion, and Partnership.
• Skill in leading diverse teams with emotional intelligence and cultural competence; fosters growth through mentorship, effective communication, and constructive feedback while hiring and developing team talents to align with organizational needs.

Compensation & Benefits

• Competitive salary and comprehensive benefits.
• Work environment described as casual and congenial.
• Salary is determined by working location and commensurate with the experience required.

Annual salary ranges:

• San Francisco, CA or New York, NY: $113,00 - $125,500
• Washington, DC, Seattle, WA, Los Angeles, CA, or Chicago, IL: $107,400 - $119,300
• Philadelphia, PA or Denver, CO: $101,700 - $113,000
• Miami, FL, Houston, Texas, or Atlanta, GA: $96,000 - $106,700
• Remote annual salary range (contingent on specific location): $106,700 - $125,500

Location

• Remote from the contiguous US (including states where the organization has offices) or hybrid.
• Hybrid preference: San Francisco or Washington, D.C.

Equal Opportunity

The organization is an equal opportunity employer committed to employment practices that provide equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor not related to the position.

For positions located within the City and County of San Francisco pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.

For positions located within the City of Los Angeles, qualified applicants with criminal histories will be considered in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Application Deadline

• Submit resume and cover letter by August 24th, 2026. Incomplete applications will not be considered.