Legal Privacy Analyst

Overview

The Legal Privacy Analyst serves as the first point of contact for incoming privacy and data protection requests submitted to various client mailboxes. This role triages user requests, applies appropriate macros based on inquiry type, provides self-service guidance, and escalates complex matters to the appropriate internal teams.

Responsibilities

• Triage and respond to privacy requests using the client’s macro system, including:
  • Data access requests
  • Opt-out requests
  • Email unsubscribe requests
  • Privacy policy questions
  • General data protection inquiries
• Guide users through self-service solutions for:
  • Account deletion
  • Data downloads
  • Email changes
  • 2FA issues
  • Privacy settings adjustments
• Process account deletion confirmations, including confirming user identity/intent and routing tickets to the daily bulk account deletion queue for processing
• Identify and flag regulator requests for immediate escalation to the DPO team
• Redirect specialized requests to appropriate teams, including Customer Experience, Trust & Safety, Copyright, and Legal as needed
• Apply appropriate closure protocols for spam, resolved issues, or situations requiring no further action
• Maintain appropriate security, confidentiality, and discretion

Requirements

• Minimum of 2 years’ experience in legal compliance, law enforcement support, privacy operations, or a similar role
• Strong understanding of user privacy, data, legal terminology, and documentation
• Excellent attention to detail and critical thinking skills
• Proficiency in data extraction and management
• Outstanding written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Experience with case management or ticketing systems

Preferred Qualifications

• IAPP certification (e.g., CIPP/US, CIPP/E, etc.)
• Paralegal certification or experience
• Familiarity with international privacy laws such as the GDPR and CCPA
• Experience working with technology companies or online platforms
• Background in content moderation or trust and safety operations

Location

Remote employees are hired from the following states in which the organization is licensed: CA, CO, CT, DC, ID, MA, MI, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA.

Qualified candidates must be legally eligible to work in the United States. Visa sponsorship is not available.

Compensation & Benefits

A comprehensive benefits package is provided to support the health, well-being, and financial security of employees and their families, along with a flexible work environment.