Legal Technology Team Lead - Application Managed Services

Overview

This role is within the Legal Technology team, Applications Management Services. The Team Lead ensures successful client engagement and consistent client satisfaction by leading team members responsible for production issue resolution and continual improvement work. You will directly oversee a team with varied technical and professional backgrounds, and delivering an exceptional customer experience is central to success.

This is a 100% remote position available anywhere within the US.

Responsibilities

• Provide clients with technical direction using industry experience and best practices.
• Partner with the team to maintain high customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Provide upper management with client issue status and progress updates.
• Manage client agreement budgeting tracking, resource allocation, change request management, resource scheduling, and customer support.
• Present capabilities and initiatives to system stakeholders for both new and existing clients.
• Collaborate with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• Lead people management across the employment life cycle (from hiring through exiting), including:
  • Shaping and supporting a positive environment
  • Setting team tactics to achieve goals
  • Allocating and hiring resources (including vacation and sick approvals)
  • Evaluating performance and overseeing team operations
• Develop and coach team members.
• Identify team training needs and coordinate opportunities with HR.

Qualifications

• 3+ years of experience with Legal Technology products and services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management experience.
• Proficiency in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and managing the project life cycle from inception to completion.
• Intermediate experience using collaboration and project tracking tools: JIRA, Confluence, and MS Project.
• Competence in problem solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality.

Preferred Qualifications

• Experience working with the Intapp product suite.
• Mentoring experience.
• Proficiency in XML, JQUERY/JSON, and REST APIs.
• Proficiency in SQL.
• Experience working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.

Compensation & Benefits

• Not specified.

Location

• 100% remote, anywhere within the US.

Equal Opportunity

• The employer is an equal opportunity employer and provides consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.