Litigation Specialist (Bilingual)

Overview

This role involves coordinating case-related tasks with assigned law firms and supporting teammates as needed. The position requires accuracy, strong organization, clear communication, and daily use of Excel to track and analyze case data.

Responsibilities

• Assign and manage tasks for assigned law firms while supporting teammates as needed
• Verify legal documents and facilitate settlement progression with accuracy and attention to detail
• Demonstrate empathy and compassion, recognizing that litigation is a stressful time for clients
• Use Excel proficiency daily to track, organize, and analyze case data
• Maintain meticulous organization to track clients through each stage of the settlement process
• Ensure thorough understanding of and compliance with all applicable federal and state regulations, including:
  • Fair Debt Collection Practices Act (FDCPA)
  • Telephone Consumer Protection Act (TCPA)
  • Company policies and internal Standard Operating Procedures
• Maintain comprehensive knowledge of company and departmental policies and procedures, including learning and following new policies as they are introduced
• Maintain open communication with management and provide regular updates on case status
• Ensure confidentiality of all personnel, client, and company information
• Maintain a positive and professional demeanor during interactions with clients, colleagues, and vendors
• Accept performance feedback professionally and use it to continuously improve
• Maintain regular attendance and arrive on time to all scheduled shifts and mandatory meetings
• Perform additional duties as assigned

Requirements

• Proficiency with Excel for tracking, organizing, and analyzing case data
• Commitment to accuracy and attention to detail when verifying legal documents
• Ability to maintain confidentiality of personnel, client, and company information
• Understanding of and compliance with applicable federal and state regulations, including FDCPA and TCPA, as well as internal policies and Standard Operating Procedures
• Demonstrated empathy and compassion in client interactions during stressful litigation periods
• Regular, on-time attendance for scheduled shifts and mandatory meetings