Manager, Court Reporters

Overview

This role involves managing the daily performance, support, and development of an assigned team of court reporters. You’ll ensure reporters are prepared for each proceeding, follow required workflows, deliver complete and accurate post-deposition files, and receive timely operational and technical support. The position combines hands-on people leadership with close coordination across Scheduling, Operations, Production, and Talent Acquisition to maintain reliable client service as the reporter team grows.

This is a remote, full-time position with benefits, paid time off, and paid holidays.

Responsibilities

• Lead the day-to-day performance of an assigned team of court reporters, including:
  • Availability, assignments, workloads, attendance, punctuality, and transcript deadlines
• Monitor scheduling and deposition support channels; confirm coverage and respond quickly to reporter questions, technology issues, and proceeding changes
• Ensure reporters complete required pre-deposition and post-deposition procedures, including timely submission of files, exhibits, notes, and other required case materials
• Provide regular coaching and clear feedback on:
  • Deposition procedures, client service, professionalism, court reporting practices, and high-quality transcript production
• Partner with Talent Acquisition and Operations to:
  • Interview and select court reporters
  • Calibrate the target profile
  • Support hiring goals
• Provide early performance support for new reporters so they are prepared to manage assignments independently
• Review team performance and quality indicators; document coaching, recognize strong performance, and address attendance, workflow, service, or quality concerns promptly
• Serve as an escalation point for reporter and proceeding-related issues, partnering with appropriate teams to resolve concerns and communicate follow-up
• Identify recurring gaps in workflows, training, or tools and recommend practical improvements to strengthen reporter readiness, consistency, and retention

Requirements

• Three to four years of experience in court reporting, legal transcription, deposition services, or a related operational environment
• Previous supervisory or team-lead experience, including responsibility for coaching and performance management
• Strong knowledge of deposition procedures, court reporting practices, and transcript-production workflows
• Strong people leadership, organization, communication, problem-solving, and time-management skills, with the ability to manage competing priorities in a high-volume environment
• Comfort using court reporting technology, remote deposition platforms, and operational systems, with judgment to troubleshoot issues and escalate when needed
• Experience working in a remote, distributed environment and supporting employees across multiple locations and time zones preferred

Compensation & Benefits

• Salary: $70,000 - $70,000 a year
• Benefits package includes:
  • Paid time off
  • Paid holidays
• Pay position within the salary range is based on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The listed range is one component of the total compensation package.

Equal Employment Opportunity

Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment are prohibited on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.