Mediation Support Specialist (Legal Services/Administrative Support)

Overview

This role involves providing administrative support for mediation cases in accordance with established rules, procedures, and applicable law. The position is fully remote, with the requirement that the successful candidate resides within a 125-mile radius of their assigned office location. The starting annual salary range varies by location and includes quarterly incentive opportunities.

Salary ranges by location:

• San Antonio, TX | Charlotte, NC | Miami, FL: $49,500 - $52,000
• Atlanta, GA | Buffalo, NY | Dallas, TX: $52,000 - $55,500
• Johnston, RI | Houston, TX | Minneapolis, MN: $53,000 - $56,500
• New York, NY: $62,000 - $65,500
• Chicago, IL | Voorhees, NJ: $55,000 - $59,000
• Boston, MA | Piscataway, NJ: $58,000 - $61,500

Responsibilities

• Administer mediation cases by communicating regularly with parties, representatives, and mediators via telephone, email, video conferencing, and letters.
• Perform scheduling and other administrative tasks related to mediation cases.
• Understand and apply rules and procedures for mediation case administration, including fee and billing policies.
• Maintain and update case files, records, and documents in the online case management system.
• Ensure confidentiality of case information and adhere to information security and data privacy policies.
• Coordinate, initiate, and administer conference calls and video conferences.
• Apply correct fee schedules and accurately calculate and allocate billings and cancellations based on fee schedules and contractual agreements.
• Prepare and send electronic and written communications to parties, attorneys, and mediators.
• Identify case management issues proactively and inform management, taking appropriate action to resolve them.
• Respond to inquiries from clients, representatives, and panelists in a timely and courteous manner.
• Assist management in educating clients and representatives on alternative dispute resolution (ADR) processes.
• Provide feedback to management regarding interactions with mediators.
• Demonstrate regular, reliable, and predictable job attendance.
• Attend on-site and in-person meetings and training sessions as required.

Education and Experience

• Associate's degree in business or a related discipline.
• Three years of relevant work experience such as customer service, case administration, or legal environment.
• Equivalent combinations of education and work experience will be considered.

Knowledge, Skills, and Abilities

• Proficiency in reading and interpreting legal files, business correspondence, and procedure manuals.
• Strong written communication skills for reports and correspondence.
• Effective verbal communication skills with diverse stakeholders including customers, attorneys, arbitrators, mediators, and colleagues.
• Intermediate proficiency with Microsoft Outlook, Word, and web-based case management systems.
• Intermediate proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis tools.
• Experience in data management, organizing and maintaining large datasets with accuracy and efficiency.
• Ability to maintain composure and professionalism in challenging situations or when dealing with difficult individuals.

Compensation and Benefits

• Competitive compensation package with quarterly incentives.
• Comprehensive benefits program including medical, dental, orthodontia, and vision coverage.
• Student loan repayment assistance.
• 403(b) retirement plan with substantial company match.
• Discounted pet insurance.
• Generous paid time off benefits.

Location

This is a fully remote position. Candidates must reside within a 125-mile radius of one of the following office locations:

• San Antonio, TX
• Charlotte, NC
• Miami, FL
• Atlanta, GA
• Buffalo, NY
• Dallas, TX
• Johnston, RI
• Houston, TX
• Minneapolis, MN
• New York, NY
• Chicago, IL
• Voorhees, NJ
• Boston, MA
• Piscataway, NJ

Equal Opportunity Statement

The employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.