Overview
This role supports clients at one of the hardest moments of their lives—injured, overwhelmed, and unsure of what comes next. The Case Manager serves as a dedicated advocate, owns the client relationship end-to-end through settlement, and ensures clients feel heard, supported, and confident that someone is actively working for them.
This is a fully remote position in Florida.
Responsibilities
- Own the client relationship from day one through settlement, including the Welcome Call
- Serve as the client’s dedicated advocate by connecting clients to the right care quickly and guiding them through a stressful experience with confidence and compassion
- Drive cases forward with urgency, moving through each phase with precision and purpose
- Build demand packages that tell a compelling story and negotiate toward outcomes that make a real difference
- Act as the source of truth on every case you touch, using technology to stay organized, move quickly, and ensure nothing slips
- Maintain full ownership of cases (not a hand-off role)
Requirements
- 2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Florida
- Strong organizational skills with exceptional attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Experience requesting, reviewing, and summarizing medical records and bills
- Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team
Preferred Qualifications
- Bachelor’s degree or Paralegal Certificate
- Experience in a high-volume or fast-growing law firm
- Familiarity with Personal Injury claims processes and insurance procedures
- Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
- Comfort working in evolving systems and processes
Compensation & Benefits
- Base salary: $61,200 to $85,000 per year, commensurate with experience
- Benefits include:
- Medical, dental, and vision insurance
- 401(k) with company match
- HSA
- Life insurance
- Disability coverage
- Paid time off
- Parental leave
Location
Equal Opportunity Employer
Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
AI Use Notice (Applicant Screening)
The organization may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics such as work experience, education, and skills relevant to the position based on information provided in application materials.
All adverse decisions affecting candidacy are reviewed by a human member of Talent Acquisition before being finalized. AI does not make the final decision on candidacy.