Process Service Representative (Temporary)

Overview

This role involves processing and following up on all incoming records produced via mail, email, or fax. The goal is to ensure exceptional service by managing incoming requests, coordinating with resources, and maintaining accurate job status information.

Responsibilities

• Monitor mail, email, and faxes to process incoming requests for records.
• Receive all incoming requests from clients and resources and distribute them to the appropriate folder.
• Act as a liaison between clients and resources.
• Locate resources for job assignments.
• Initiate and timely dispatch requests to the assigned resource for service of process of legal documents and document retrievals.
• Coordinate and confirm resource receipt of job assignments.
• Monitor jobs in progress and update the company database with all information.
• Review legal documents for accuracy.
• Prepare affidavits when necessary.

Requirements

• Customer service oriented with strong interpersonal skills.
• Dedicated professional who can respond to requests promptly and accurately.
• Excellent written and verbal communication skills.
• Detail oriented and organized, with the ability to multi-task.
• Proactive and motivated with strong problem-solving skills.
• Proficiency in Microsoft Office is required.

Compensation & Benefits

• Fully Remote option.

Location

• Fully Remote option.

Additional Information

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, pay may be higher or lower than the posted range based on factors including prior job-related knowledge and experience, geographic location, and qualifications.