Production Specialist (Tues - Sat 6:00 PM - 2:30 AM PM PST)

Overview

This role involves processing electronic evidence for production to end clients, opposing counsel, and governmental bodies in response to legal orders for production. The Production Specialist converts native files using industry-specific processing applications (such as Relativity) in accordance with company and industry standards, as well as client-specific requests. Responsibilities include processing and converting files to image formats (such as TIF, JPG, or PDF) and exporting documents and metadata for client review and production.

Responsibilities

• Identify records for production using advanced queries to prepare documents for production deliverables.
• Confirm consistency checks on client coding against to-be-produced documents with associated family members.
• Adhere to company standards and client-specific technical specifications to achieve documented SLAs.
• Ensure all imaging configurations match requested specifications.
• Create and prepare load files and deliverables for review in industry-standard review tools, including but not limited to Concordance, Summation, eCapture, and Relativity.
• Format data for importing into legal review software using internal tools to manipulate and export data to conform to client requests.
• Maintain a sense of urgency on all production deliverables and internal requests.
• Independently work job requests from a queue and by assignment to ensure jobs progress with minimal delay.
• Communicate job status and potential issues to production management and Service Delivery leadership.
• Provide documented, detailed hand-off summaries on accomplished tasks during shift/job turnover.
• Perform thorough quality checks on client data and work product at multiple stages using documented procedures and tools.
• Execute work accurately to eliminate rework scenarios, ensuring 100% compliance of data and deliverables within an expedited time period.
• Inform management of potential improvements gathered from execution experience.
• Perform other related duties as assigned.

Requirements

• High School degree or equivalent experience; Associate or Bachelor degree preferred.
• 3 to 5 years of experience processing data in an Electronic Discovery environment.
• Knowledge of Relativity, iPro eCapture, and other litigation support applications such as Nuix, LAW, Summation, ReadySuite, etc. (a plus).
• Ability to independently use SQL to write queries for extracting and manipulating raw data (preferred).
• Exceptional attention to detail.
• Dedication to providing outstanding customer service to both internal and external clients.
• Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities.
• Ability to use critical thinking and troubleshooting skills to identify solutions for non-standard requests and issue resolution.
• Effective verbal and written communication.
• Strong organization skills and ability to multitask.
• Demonstrates a sense of urgency and ownership.
• Strong Microsoft Office / MS365 skills.
• Ability to work independently with minimal direction and minimal administrative support, while also working well with others.
• Ability to quickly learn and master new applications and processes.
• Strong initiative and desire to learn and excel.
• Open to working an assigned shift within departmental hours of operation (current hours are 7:30 am – 11:00 pm, seven days a week).
• Ability to work flexible hours as needed.

Preferred Qualifications

• Knowledge of scripting or other coding languages such as PowerShell, C#, or JAVA (a plus, but not required).

Work Environment and Physical Demands

• Duties are performed in a typical office environment at a desk or computer table.
• Requires ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
• May require being on call periodically and working outside normal working hours (evenings and weekends).

Compensation & Benefits

• Comprehensive benefits package including medical, dental, vision, and a 401k with company match.
• Company-paid benefits also include Life & AD&D, short- and long-term disability, telemedicine, and other wellness plans.
• Flexible PTO program and paid volunteer days.
• Voluntary insurance plans may be available, including accident, hospitalization, and critical illness plans, as well as pet insurance.
• Eligible to participate in an annual bonus or incentive program.
• Pay transparency: Compensation disclosure is provided where required by applicable pay transparency laws. Salary range for this position may vary by talent market based on factors that may include skills and experience and geographic location.

Equal Opportunity Employer

This role is an Equal Opportunity position. Employment, training, and promotion are offered regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status as required by applicable law.