Rechtsanwaltsfachangestellter (m/w/d) Rechtsschutz statt Kanzlei

Overview

This role supports the processing of legal expenses insurance claims and related customer inquiries. After structured onboarding, you will learn the scope of responsibilities in legal expenses insurance and the organization’s system landscape, gradually taking on more responsibility.

Responsibilities

• Handle simple benefit and claims cases in legal expenses insurance, by telephone and in writing
• Act as the first point of contact for customers who report a legal protection case
• Review insurance cases based on defined criteria and insurance terms and conditions
• Explain contract and benefit details clearly and understandably
• Decide, within clear guidelines, on cost coverage—for example for initial legal consultation by a lawyer, mediation, or standardized legal cases
• Record facts carefully, document them, and maintain benefit cases in the organization’s systems
• Coordinate and communicate with customers, attorneys, and internal specialist departments
• Forward requests to the expert network or specialized colleagues as needed
• Work in accordance with insurance terms, data protection, and compliance requirements

Requirements

• Completed training, e.g. as a legal assistant (Rechtsanwaltsfachangestellte:r), court office administrator (Justizfachangestellte:r), administrative specialist (Verwaltungsfachangestellte:r), or in a commercial role
  • or alternatively: a degree or legal background, e.g. legal studies, business law (Wirtschaftsrecht), administration, or the first legal state examination (1. juristisches Staatsexamen)
• Prior experience in claims handling, customer advisory, administration, insurance, or in a legal environment is advantageous
• Solid general legal knowledge and interest in legal expenses insurance
• Enjoyment of phone and written customer consultation
• Structured, careful, and reliable working style
• High customer service orientation, empathy, and clear communication
• Very good German language skills, spoken and written

Compensation & Benefits

• Flexible working options of 50 to 100% mobile work after onboarding, with a presence week once per quarter or a balanced combination of office and mobile work (depending on place of residence)
• Work-life balance: scheduled working hours plus flex time (Gleitzeit)
• Transparent salary grading and reliable framework conditions
• Electronic time tracking
• Subsidy for the job ticket / Germany ticket
• Very good public transport connections in the heart of Dresden
• Open and collegial corporate and leadership culture
• Regular team and company events
• Employee benefits: Corporate Benefits, Jobrad leasing, and Urban Sports Club membership

Location

Dresden (Germany)