Records Case Opening Coordinator

Overview

A legal support services provider is seeking a Records Case Opening Coordinator to join their team. This role involves reviewing and entering client orders and court subpoenas into the system, communicating with clients daily, and ensuring accuracy and compliance with court rules.

Responsibilities

• Review and add new client orders to the system
• Review, prepare, and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare, and scan court subpoenas submitted by clients
• Communicate with clients regarding questions on orders and document deficiencies
• Resolve client inquiries and issues related to orders
• Prioritize assignments effectively
• Assist in confirming appropriate destinations for record requests

Requirements

• 2-3 years of experience in a relevant field such as medical record retrieval, call center operations, customer service, collections, or related areas
• Proficient computer skills, including internet navigation, Microsoft Office Suite, and Outlook
• Excellent verbal and written communication skills
• Detail-oriented and well-organized
• Ability to manage multiple tasks and prioritize responsibilities
• Comfortable working in a team environment and fast-paced setting
• Strong problem-solving abilities
• Ability to retain and apply knowledge effectively

Compensation & Benefits

• Hourly pay range: $16.00 - $20.00
• Pay within the range is determined by factors including education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue metrics, contractual agreements, and organizational needs

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all employment terms and conditions including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Additional Information

Artificial intelligence tools may be used to support parts of the hiring process such as application review and resume analysis. These tools assist recruitment staff but do not replace human judgment. Final hiring decisions are made by humans.