Records Client Services Facilitator

Overview

The organization is seeking a reliable, detail-oriented Records Client Services Facilitator to join the Client Services team. This role involves researching client questions, coordinating timely responses, and keeping ongoing matters organized. The ideal candidate works well independently, solves problems thoughtfully, communicates professionally, and is eager to grow in a legal services environment.

Responsibilities

• Research and diagnose procedural issues and exceptions involving client matters.
• Respond to client emails and inquiries promptly and professionally.
• Communicate clearly with clients, witnesses, and team members, including when handling challenging or sensitive interactions.
• Navigate software, web portals, and digital filing systems to find and manage information.
• Maintain a calendar and track follow-up tasks to ensure ongoing matters receive timely attention.

Qualifications

• Ability and willingness to learn the litigation process, including the role of documentary evidence.
• Strong work ethic, reliability, and a goal-oriented approach.
• Excellent written and verbal communication skills.
• Strong attention to detail, research skills, and deductive reasoning.
• Ability to work independently and collaborate with a team in a fast-paced environment.
• Proficiency with Microsoft Office, general Windows tasks, and PDF tools such as Adobe Acrobat or Nitro, including opening, editing, and combining PDF files.

Compensation & Benefits

• $16 - $20 an hour

Pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.