Senior Contracts Manager

Overview

This role supports the organization’s commercial contracting function as a Senior Contracts Manager. You will independently manage a broad portfolio of customer, vendor, partnership, and other commercial agreements, while advising stakeholders across the business.

Success in this position involves applying strong contract judgment and operational discipline to resolve most matters independently, identifying practical paths through difficult negotiations, and escalating issues with clear assessment and recommendations. The role is highly cross-functional, partnering with Sales, Deal Desk, Procurement, Privacy, Security, Finance, Product, Partnerships, Marketing, and other teams.

Responsibilities

• Independently draft, review, negotiate, and manage a high volume of commercial agreements within established contracting playbooks, approval framework, and risk tolerances.
• Lead negotiations for SaaS order forms, terms of service, master services agreements, data processing agreements, service level agreements, amendments, renewals, trials, AI-related terms, termination agreements, and related customer documents.
• Review and negotiate vendor, supplier, and service-provider agreements by coordinating with Procurement, Privacy, Security, Finance, and business owners based on services and risk presented.
• Support technology partnerships and integrations, referral programs, sponsorships, events, speaker engagements, and other strategic or marketing relationships.
• Serve as a primary point of contact between Legal and business stakeholders, providing practical guidance on contract structure, risk allocation, negotiation strategy, approval requirements, and escalation paths.
• Use independent judgment to resolve matters within established parameters and promptly escalate material legal, financial, privacy, security, product, or operational risks with concise analysis and recommended approach.
• Partner with Privacy, Security, Product, Finance, and other subject-matter experts to ensure contractual commitments are accurate, operationally feasible, properly approved, and tracked where appropriate.
• Manage numerous concurrent negotiations with strong prioritization, responsiveness, and ownership from intake through signature.
• Maintain accurate contract records, approvals, metadata, and final documentation across Ironclad, Salesforce, Zip, and related systems.
• Identify recurring negotiation patterns, operational friction, and emerging risks, and translate insights into improvements to templates, playbooks, fallback positions, training, and self-service resources.
• Use approved AI and legal technology tools to accelerate contract review, compare proposed language against playbooks, identify issues, support drafting, summarize negotiations, and improve reporting and workflow efficiency.
• Help develop meaningful reporting on contract volume, cycle time, negotiation trends, escalations, and other indicators that improve contracting and business operations.
• Stay informed on developments affecting commercial contracting, SaaS businesses, data privacy, AI-enabled products, and contracting technology.

Requirements

• Five or more years of relevant experience negotiating and managing commercial technology agreements, preferably in a high-growth SaaS or technology company. Equivalent combinations of legal, contracts, and business experience will be considered.
• Demonstrated ability to independently manage customer-facing SaaS negotiations, including master agreements, subscription terms, data processing agreements, service level agreements, and related commercial documents.
• Experience reviewing technology vendor and procurement agreements.
• Strong commercial judgment and ability to distinguish material risk from lower-value negotiating points.
• Ability to apply playbooks and policies thoughtfully, identify matters outside established parameters, and present escalation issues with practical recommendations.
• Working knowledge of common SaaS contracting issues, including intellectual property, confidentiality, data use, privacy, security, indemnification, limitations of liability, SLAs, warranties, renewals, and termination rights.
• Strong written and verbal communication skills, including ability to explain complex contract issues clearly to business stakeholders and counterparties.
• Excellent organizational and project-management skills, with demonstrated success managing a large and changing portfolio of matters with limited supervision.
• Collaborative approach and record of building trusted relationships across Sales, Deal Desk, Procurement, Finance, Privacy, Security, Product, and other functions.
• Meaningful experience using AI-assisted tools for contract review, drafting, analysis, knowledge management, or workflow automation, along with sound judgment regarding confidentiality, accuracy, and responsible use.
• Proficiency with Microsoft Word and experience with contract lifecycle management and procurement platforms.
• Experience with Ironclad, Salesforce, Zip, Google Workspace, Slack, and Excel is preferred.
• Experience working with international counterparties and modern privacy and AI regulatory frameworks is a plus.

Compensation & Benefits

• Estimated annual cash salary: $123,500 - $154,500.
• Incentive stock options eligibility: eligible for incentive stock options, subject to the terms of applicable plans.

Benefits (subject to applicable eligibility requirements):

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Workplace Amenities Stipend, Internet and Phone Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget

Pay Transparency

Compensation estimates may vary based on location, individual candidate skills and qualifications, and individual candidate experience. Market data may affect posted compensation, and salary, other compensation, and benefits information is accurate as of the posting date. The employer reserves the right to modify this information at any time, subject to applicable law.