Senior Director, Creditors Rights Service & Delivery (Remote)

Overview

This role supports scaling within the Creditors Rights business, with ownership of delivery from discovery through scoping, implementation, and filing. The position is a build-and-run opportunity—shaping the operating model while executing hands-on as the function develops.

Responsibilities

• Own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts.
• Serve as a subject matter expert for Creditors Rights service delivery, translating legal and procedural nuance into scalable operational processes.
• Design, document, and continuously refine the end-to-end workflow, from discovery through scoping, implementation, and filing.
• Conduct remote research into new suit and affidavit filing requirements, staying current with jurisdictional and procedural changes.
• Build the infrastructure required to scale from foundational to scaled operations (workflows, tooling, documentation, and training).
• Establish quality control measures, SLAs, and productivity benchmarks for a function still being built.
• Partner directly with Sales on new business handoffs to set clear scoping and expectations from the start.
• Own the third-party vendor-managed filing relationship, including performance, quality, and escalation management.
• Manage caseload and client escalations directly when needed.
• Report on delivery performance, bottlenecks, and scaling readiness to senior leadership.
• Collaborate cross-functionally with Litigation Support, Server Network, other Service Delivery pillars, and Product/Tech to align Creditors Rights with the broader operating model.

Requirements

• Deep subject matter expertise in Creditors Rights practice and procedure (discovery, scoping, filing requirements, jurisdictional nuance).
• Proven experience building operational process from scratch, comfortable operating without a fully mature playbook.
• Track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment.
• Experience managing third-party vendor relationships tied to filing or similar operational delivery.
• Ability to operate in a matrixed structure, including managing a dotted-line technical resource jointly with Product/Tech.
• Strong project and process design skills—able to architect a scalable model and execute personally.
• High tolerance for ambiguity and a bias toward action (not suited to a purely strategic operator).
• Experience partnering closely with Sales on new business implementation.

Compensation & Benefits

• Full-time, salaried position
• Compensation: $175,000–$250,000 based on experience and location
• Eligible to participate in company bonus plan

Benefits include:

• Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
• Paid time off and paid holidays
• Necessary equipment provided
• Work from home stipend

E-Verify

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