Overview
A partner organization is seeking a Senior Director, Managed Review based in the United States. This senior leadership role focuses on shaping and scaling AI-enabled managed review services within the eDiscovery space. The position involves driving strategy, operational excellence, and client success across complex, technology-driven review engagements.
The role requires deep expertise in managed review workflows combined with a strong focus on innovation, analytics, and technology-assisted processes that reduce cost, time, and reliance on traditional linear review. The Senior Director will act as both an internal and external leader, representing managed review capabilities to clients, partners, and cross-functional stakeholders.
A key responsibility is building and optimizing high-performing teams while ensuring consistent delivery quality and financial performance. The role also plays a central part in advancing AI and analytics adoption across review workflows to improve scalability and efficiency.
This position is suited for a strategic, client-facing leader who thrives in fast-paced, high-stakes legal technology environments.
Responsibilities
- Define and execute the strategic vision for managed review offerings, aligning with business growth and innovation goals.
- Lead and scale managed review teams, driving performance, quality, and operational efficiency across global engagements.
- Serve as the primary internal and external subject matter expert for AI- and analytics-driven review workflows.
- Manage relationships with linear review providers, including pricing, capacity planning, performance management, and escalation resolution.
- Collaborate with Sales, Product, and Service Delivery teams to expand managed review adoption and support revenue growth.
- Design and implement scalable workflows leveraging AI, Technology Assisted Review (TAR), and advanced analytics to optimize review outcomes.
- Oversee client engagements to ensure delivery excellence, satisfaction, and retention across complex legal matters.
- Monitor financial and operational performance metrics, including revenue, profitability, and utilization.
- Establish best practices, processes, and governance frameworks for managed review operations.
- Lead talent development efforts, including hiring, coaching, performance management, and succession planning.
- Drive cross-functional collaboration to continuously improve service delivery and client outcomes.
Requirements
- Minimum 10 years of experience leading managed review teams within eDiscovery, litigation support, or legal operations environments.
- Juris Doctor (JD) degree required; additional consulting or data science exposure preferred.
- Strong track record designing and optimizing AI-, TAR-, or analytics-driven review workflows.
- Deep understanding of eDiscovery technologies such as Relativity, Brainspace, or similar platforms.
- Proven ability to lead client-facing, consultative service engagements in complex enterprise environments.
- Experience managing global or distributed teams across multiple geographies.
- Strong business acumen, including knowledge of pricing models, unit economics, and profitability drivers.
- Demonstrated success in building and maintaining senior client relationships.
- Ability to translate technical and analytical concepts into clear, business-focused communication.
- Strong leadership skills with experience managing large, high-performing teams and reducing attrition.
- Excellent organizational, analytical, and project management capabilities.
- Strong written and verbal communication skills with the ability to influence senior stakeholders.
Compensation & Benefits
- Competitive annual salary range aligned with senior executive leadership roles.
- Eligibility for annual bonus or incentive compensation.
- Comprehensive medical, dental, and vision insurance coverage.
- 401(k) retirement plan with company match.
- Generous flexible paid time off and paid volunteer time.
- Life, disability, and supplemental insurance options.
- Wellness benefits including telemedicine access.
- Flexible, remote-friendly work environment.
- Exposure to cutting-edge AI and analytics-driven legal technology solutions.
- Opportunity to lead high-impact, enterprise-scale client engagements.
Location
- United States (remote-friendly)