Senior Immigration Consultant

Overview

This role supports the delivery and management of U.S. immigration cases for corporate clients and their employees. Responsibilities span the immigration lifecycle, including high-quality case support, coordination with attorneys and internal stakeholders, and ensuring cases progress accurately, efficiently, and in line with client expectations and agreed service standards.

This is a senior individual-contributor role. Formal people-management responsibility is not included unless separately assigned.

Responsibilities

U.S. Immigration Case Management

• Manage a portfolio of U.S. business immigration cases from initiation through completion.
• Coordinate the collection and review of information and supporting documentation required for case preparation.
• Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review, as applicable.
• Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
• Provide timely and accurate case updates to corporate clients and foreign national employees.
• Support complex, sensitive, or time-critical U.S. immigration matters and escalate potential risks appropriately.
• Coordinate closely with U.S. immigration attorneys regarding case strategy, documentation, review, and filing.
• Maintain complete and accurate case records within the applicable case management system.

Client and Employee Support

• Serve as a primary point of contact for assigned U.S. immigration cases.
• Respond to client and employee inquiries professionally, accurately, and within expected response times.
• Clearly communicate documentation requirements, next steps, anticipated case progression, and outstanding actions.
• Proactively follow up with employees and client contacts to keep cases moving.
• Manage expectations and escalate sensitive, complex, or urgent matters appropriately.
• Deliver a consistently high standard of client service in accordance with agreed service levels.

Quality, Risk, and Compliance

• Ensure U.S. immigration casework is complete, accurate, and prepared to the required quality standard.
• Identify inconsistencies, missing information, or potential case risks before attorney review.
• Follow established client protocols, internal procedures, quality-control requirements, and applicable confidentiality obligations.
• Support file reviews, audits, and remediation activities.
• Ensure correspondence and case documentation are appropriately maintained in the client file.
• Identify opportunities to improve U.S. case processes, templates, and workflows.

Team Support and Knowledge Sharing

• Provide day-to-day guidance to Consultants and junior team members on U.S. cases.
• Assist colleagues with complex case scenarios and documentation requirements.
• Support the onboarding and training of new team members.
• Share knowledge, best practices, and relevant U.S. immigration updates with the team.
• Help maintain consistency and quality across case preparation.
• Serve as an escalation resource before issues require management involvement.

Operational and Commercial Responsibilities

• Manage workload effectively to meet case deadlines and agreed client service levels.
• Ensure work performed is within the agreed scope of service.
• Identify potential out-of-scope activities and escalate them before additional work is undertaken.
• Support accurate and timely billing by ensuring case activities and applicable fees are properly captured.
• Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
• Ability to independently manage a high-volume U.S. immigration caseload.
• Strong understanding of U.S. immigration case processes and documentation requirements.
• Experience working with corporate clients and foreign national employees.
• Experience coordinating case preparation with U.S. immigration attorneys.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple deadlines and changing priorities.
• Strong attention to detail, sound judgment, and a commitment to quality.
• Ability to identify potential risks and escalate them appropriately.
• Demonstrated ability to support and mentor less experienced team members.
• Professionalism, discretion, integrity, and the ability to maintain confidentiality.

Preferred Qualifications

• Experience supporting multinational corporate immigration programs.
• Experience using immigration case management systems and related technology.
• Experience contributing to quality assurance, audit, training, or process-improvement initiatives.

Compensation & Benefits

• Hourly Rate: $38.46 - $43.27 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities

Location

U.S. immigration cases for corporate clients and employees (geographic region impacts the hourly rate).