Overview
This role supports the adoption of legal AI solutions by working directly with lawyers as a practicing or former attorney. The position reports to the Senior Director, Legal AI Consulting, based in the US, and operates across the full customer lifecycle—helping customers understand, evaluate, adopt, and realize value from an AI cloud platform and related conversational AI experience built for lawyers.
Responsibilities center on driving lawyer adoption of AI at scale, acting as a trusted peer to legal professionals, and bridging legal workflows with AI capabilities.
Responsibilities
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Engage lawyers as primary users
- Build trusted relationships across law firms, corporate legal teams, service providers, and public sector organizations
- Understand customer workflows, pain points, and opportunities for transformation
- Confidently engage partners, associates, and in-house counsel
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Drive pre-sales and adoption conversations
- Partner with Pre-Sales Engineers and Account Executives on discovery, positioning, and solution alignment
- Lead tailored product demonstrations tied to real legal use cases
- Support a “legal win” by ensuring lawyers understand and believe in the value of AI solutions
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Enable post-sales adoption and value realization
- Support onboarding, training, and ongoing engagement to drive sustained usage and adoption
- Guide workflow transformation and AI integration into legal processes
- Partner with Customer Success Managers to connect adoption to measurable impact and growth
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Serve as voice of the legal customer
- Provide structured feedback to Product Marketing, Product, and Engineering on customer needs, usability, and adoption barriers
- Help refine product capabilities to better support attorney workflows
- Contribute to playbooks, best practices, and scalable customer engagement assets
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Bridge legal and technical workflows and knowledge
- Translate complex AI capabilities into practical, actionable insights for legal professionals
- Help customers understand how AI offerings will impact specific practice areas and workflows
- Support internal teams in understanding legal user needs and behaviors
Requirements
- Juris Doctor (JD) and Bar admission
- 7+ years of experience practicing law at a law firm [AmLaw is a plus] and/or in-house legal team (litigation experience preferred)
- Strong understanding of legal workflows and challenges faced by lawyers
- Excellent communication and presentation skills, with the ability to engage both legal and executive audiences
- Curiosity about AI and its potential to transform legal work
- Experience in client-facing roles (e.g., client advisory, legal tech, or business development) is a plus
- Ability to operate comfortably in cross-functional and fast-moving environments
- Hands-on experience with legal AI tools, including Relativity aiR
- First-hand knowledge of litigation workflows
Preferred Qualifications
- AmLaw experience is a plus
- Experience in client-facing roles (e.g., client advisory, legal tech, or business development)
Compensation & Benefits
This position is eligible for total compensation, including a competitive base salary, an annual performance bonus, and long-term incentives.
- Expected salary range: $184,000 to $276,000
- The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity.
- Hiring at the top end of the range would not be typical to allow for future meaningful salary growth.
Location
Remote. This role is based in the US and reports to the Senior Director, Legal AI Consulting.