Senior Manager, Pre-Litigation Operations

Overview

This is a fully remote leadership role overseeing multiple remote case management teams responsible for driving pre-litigation personal injury cases through their early stages. You will lead through team leads who manage these groups day to day—setting direction, developing your managers, and maintaining consistently high standards.

Leveraging AI tools and supporting systems, you will ensure cases are handled with precision, urgency, and care, while fostering excellence, accountability, and collaboration across a distributed team.

Responsibilities

Leadership & Team Management

• Oversee day-to-day operations and overall performance of multiple remote case management teams, leading through team leads.
• Hire, coach, and develop team leads and managers (including a “manager of managers” level scope), building their capabilities as people-managers and holding them accountable for team results.
• Establish structure, rituals, and standards that keep distributed, multi-team groups aligned and high-performing.
• Run regular leadership meetings, performance reviews, and case reviews to ensure standards, adherence to process, and timely resolution of cases across teams and time zones.
• Monitor capacity, workloads, and case distribution to maintain balance, efficiency, and consistent output.
• Partner with firm leadership to translate broader goals and priorities into clear direction for your teams.

Operational Oversight

• Ensure pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict adherence to timelines.
• Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes.
• Identify and implement process improvements to enhance operational speed, accuracy, and consistency at scale.
• Uphold quality standards across documentation, communication, and client interactions.

Client & Partner Coordination

• Support teams in managing client communication with empathy, clarity, and responsiveness.
• Resolve escalated issues related to treatment, insurance communication, or liens.
• Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.

Cross-Functional Partnership

• Partner with cross-functional teams in product, engineering, and data to build and refine tools and systems.

Requirements

• 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience leading other managers (a manager of managers).
• Experience leading and scaling multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.
• Demonstrated success leading remote or distributed teams, building trust, accountability, and performance across teams you don’t sit with in person.
• Highly proficient with technology; able to quickly adopt new tools and thrive in an AI-forward environment using digital systems to drive efficiency and accuracy.
• Proactive leadership with a track record of developing strong managers and holding teams to high standards.
• Clear, professional, and confident communication with clients, team members, and firm leadership.
• Strong organizational, problem-solving, and process-improvement skills.
• Ownership mindset with effective partnership within a larger leadership structure.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• Local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Note: Benefits and perks listed above are for full-time employees.

Compensation

• $129K - $152.5K

Location

• Fully remote
• Hubs in San Francisco and Toronto