Spanish Bilingual | Personal Injury Pre-Litigation Case Manager

Overview

This role is part of the Pre-Litigation Operations team, which manages case progress from intake through resolution with consistency, compassion, and control. Responsibilities span the early stages of pre-litigation personal injury matters—ensuring accurate, timely documentation and coordinated care so attorneys can build strong, well-supported files for negotiation.

This is a remote role based anywhere in the United States.

Responsibilities

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold high standards in documentation, file integrity, and communication.

Requirements

• 3+ years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Strong process execution skills in fast-paced, high-volume environments.
• Ability to communicate clearly and professionally with clients, medical providers, attorneys, and insurers.
• Willingness to work independently in a remote setting, with strong time management skills.
• Commitment to ownership and high standards of quality and accountability.

Preferred Qualifications

• Experience managing pre-litigation workflows and medical documentation in personal injury matters.

Compensation & Benefits

Compensation Range: $60K - $73K

Full-time employees are eligible for a total rewards package including:

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Location

Remote role based anywhere in the United States.

Equal Opportunity

An equal opportunity employer committed to diversity and inclusion. No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice to Candidates

• Resumes or expressions of interest via email or social media messages are not accepted; applications should be submitted through the organization’s careers page.
• AI notetakers and other recording devices may be used in the recruiting process; with consent, interviews may be recorded and summarized into notes for internal use. Recording is optional, and declining does not affect candidacy.