Overview
The Senior Litigation Data Analyst, Hosted Services, reporting to the Manager of Hosted Services, provides advanced technical support and training for hosted eDiscovery applications, including Relativity and Nebula. This role supports both internal teams and external clients by troubleshooting complex issues, designing advanced workflows, and mentoring junior analysts.
Responsibilities
- Serve as a senior-level subject matter expert on RelativityOne and Relativity Server, providing advanced technical support and troubleshooting for complex data loading, processing, and platform configuration issues.
- Design, build, and maintain advanced Relativity workspace structures, including complex permissions models, group/user provisioning, and access control.
- Configure and troubleshoot advanced Relativity functionality such as Analytics (clustering, categorization, conceptual search), Structured Analytics, Processing, Imaging, and Production sets.
- Develop, test, and maintain event handlers to automate workflows.
- Design and construct advanced Boolean and dtSearch search logic, complex layouts, and dynamic field/choice structures to support sophisticated end-user review workflows.
- Act as an escalation point for complex client requests, providing consultative guidance on Relativity workflow design, review protocol strategy, and platform best practices.
- Provide advanced third-party data manipulation and reporting services to clients.
- Participate in client-facing meetings, demos, and training sessions to represent technical capabilities and Relativity expertise.
- Maintain advanced knowledge of the eDiscovery lifecycle, including hashing, privilege log generation, analytics, production procedures, and case timelining.
- Mentor, train, and provide day-to-day technical guidance to Data Analysts, including onboarding support and workflow shadowing.
- Review data analyst work products and client deliverables for quality and accuracy, providing constructive feedback.
- Serve as a point of escalation for junior team members on complex troubleshooting scenarios.
- Support development and maintenance of training materials, standard operating procedures, and best-practice documentation.
- Assist management with onboarding new data analysts, including skills assessment and ramp-up planning.
Requirements
- Minimum 3 years of direct experience with Relativity.
- Strong analytical, organizational, and problem-solving skills with the ability to proactively resolve complex issues.
- Excellent verbal and written communication skills for interacting with clients and internal teams.
- Ability to motivate others to perform efficiently without sacrificing quality.
- Knowledge of electronically stored information (ESI) concepts, principles, management, and processing related to legal matters.
- Familiarity with hosted discovery management applications and tools.
- Proficiency with Windows Operating Systems (desktop and network), network storage, and archival technologies.
- Proficiency in Microsoft Office Suite, Microsoft Project, and Microsoft Visio.
- Knowledge of first-tier litigation support applications such as Concordance/Opticon and Summation is a plus.
- Ability to manage multiple tasks effectively.
- Excellent customer service skills.
- Availability to work extended hours, including evenings and weekends.
- Successful completion of a background check is required.
Preferred Qualifications
- Bachelor’s Degree preferred.
- Experience in the litigation support industry, either vendor or law firm, is a plus.
- Knowledge of Microsoft Excel, Access, and Word is advantageous.
- Experience with industry software such as Concordance is a plus.
Compensation & Benefits
- Generous paid time off including vacation, paid sick leave, parental leave, and paid jury leave.
- Comprehensive health, dental, vision, and supplemental benefits including life insurance, short- and long-term disability.
- Remote-friendly and flexible working culture with options to work from various global locations.
- Opportunities for continuous professional development through training and education reimbursement programs.
- Equity incentives and company bonus programs.
- Wellness programs offering perks and discounts.
- Employee Support Program (ESP).
- 401(k) plan with employer match.
- Paid community service day for volunteering.
- Optional pet insurance.
Location
Remote work options available with flexibility to work from multiple global locations.