V108 - Case Manager | Personal Injury Case Manager

Overview

This role supports a fast-paced legal team as a Virtual Case Manager, overseeing the day-to-day progress of multiple personal injury cases. The position coordinates tasks, monitors deadlines, and maintains clear communication with clients and the legal team to help each case move forward efficiently.

Responsibilities

• Prioritize multiple active cases while maintaining exceptional attention to detail.
• Manage the day-to-day progress of multiple Personal Injury cases from intake through resolution.
• Support the case lifecycle, including client intake, investigation, evidence gathering, litigation support, and settlement preparation.
• Gather, organize, and review case documentation for accuracy and completeness.
• Identify potential issues or delays and proactively communicate them to the legal team.
• Maintain organized, up to date electronic case files.
• Assist with administrative and case management tasks to support the legal team and ensure efficient workflow.
• Coordinate and monitor case deadlines, ensuring tasks are completed accurately and on time.
• Maintain regular communication with clients, providing updates and ensuring a positive client experience.
• Coordinate with attorneys, insurance companies, medical providers, and other parties involved in each case.
• Track case activity and document all communications within the firm’s case management system.

Requirements

• Timezone: CST
• Experience supporting Personal Injury cases is required.
• Experience managing the full case lifecycle, from client intake through investigation, litigation support, and settlement, is highly preferred.
• Ability to manage multiple active cases while maintaining accuracy and meeting deadlines.
• Strong written and verbal English communication skills.
• Comfortable communicating with clients in a professional and empathetic manner.
• Experience coordinating with attorneys, clients, medical providers, insurance companies, and other third parties is preferred.
• Ability to work independently while collaborating effectively with a legal team.
• Expected call volume: Approximately 16 to 30 calls per day.

Preferred Qualifications

• Strong case management and project management skills.
• Detail oriented with the ability to identify discrepancies and potential issues.
• Empathetic and client focused approach.
• Ability to prioritize multiple deadlines simultaneously.
• Critical thinking and problem solving skills.
• Ability to work collaboratively within a legal team.
• Professionalism and confidentiality when handling sensitive information.
• Strong follow up and case coordination skills.

Compensation & Benefits

• Monthly compensation: 1,220 to 1,320 USD

Location

• Remote position with a CST timezone requirement.

Languages

• English, Spanish