Virtual Legal Support Coordinator ("Word processor")

Overview

This fully remote role supports the organization’s Virtual Legal Support (VLS) team within the “Document Processing” (DP) service line. Coordinators will prioritize, delegate, and actively handle sensitive and confidential assignments in a consistently fast-paced environment. The role includes quality control responsibilities and requires resolving or escalating issues to VLS Managers. This position does not include people management or supervisory duties.

All employees working 30+ hours per week are eligible for Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance.

Responsibilities

• Champion department policies, initiatives, and general messaging
• Serve as a neutral point of contact for team questions and concerns
• Elevate feedback and appropriate concerns to Managers when necessary
• Ensure department voicemails are returned/processed appropriately and escalate to Managers as needed
• Communicate staff shortages to VLS Managers
• Escalate items to management when appropriate
• Provide ad hoc reporting as needed
• Support firm and department policies and procedures
• Track deadlines
• Perform quality control
• Problem solve
• Share knowledge
• Report on timing and critical issues
• Coordinate workflow
• Other duties as assigned

Department Overview

The Virtual Legal Support team handles legal support functions across two service lines: Direct Support and Document Processing. Document Processing tasks may include:

• Organizing and naming incoming documents in the firm’s Document Management System (iManage)
• Preparing confidential and sensitive legal documents across all 50 states using templates and forms within Microsoft Suite programs, Kofax Power PDF, and other firm software
• Converting documents, replacing text, running document comparisons
• Marking and running tables of contents and authorities
• Mail merges, creating fillable forms, and editing presentations

Qualifications

• Required: Minimum 1–3 years of relevant experience
• Exceptional time management and prioritization abilities
• Proven track record of managing multiple projects simultaneously
• Strong attention to detail and accuracy in documentation
• Skilled in maintaining structured workflows and systems
• Ability to coordinate cross-functional teams and schedules
• Strength in MS Teams preferred; previous remote work experience preferred
• Advanced skillset using Microsoft Suite programs (e.g., Word, Excel and PowerPoint)

Compensation & Benefits

• Salary: $50,000.00 annually or $24.04 per hour
• Pay Range: USD $50,000.00 - USD $50,000.00 /Yr.
• Benefits (for employees working 30+ hours per week): Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance

Location

Fully remote. This role will work evening hours.

Shift available (filled from any US location) with a mandatory 1-hour lunch:

• Monday–Friday, 3pm–12pm ET // 2pm–11pm CT // 12pm–9pm PT

Full-time schedule: 40 hours per week.

Application Information

For consideration, submit a cover letter and resume.

Equal Opportunity

The organization is an equal opportunity employer.