Arbitration & Mediation Case Filing Supervisor

Overview

A national organization specializing in arbitration and mediation services is seeking a Case Filing Supervisor to lead a team responsible for the accurate and efficient entry of case filings into a proprietary case management system. This role involves managing Case Filing Specialists, ensuring compliance with filing standards and case processing procedures, and handling a caseload of deficient or incomplete filings. The position requires strong leadership, communication, and data-driven process improvement skills to support high-quality case administration and excellent service.

This is a remote position; however, candidates must reside within 125 miles of an assigned U.S. office location. Compensation will be based on geographic location.

Responsibilities

• Supervise and mentor a team of Case Filing Specialists
• Ensure compliance with case filing standards and processing procedures
• Manage a caseload of deficient or incomplete filings
• Utilize data and analytics to identify process improvements
• Communicate effectively with internal teams and external stakeholders
• Support high-quality case administration and service delivery

Qualifications

• Bachelor’s degree in business or related field with 2–4 years of relevant experience including some supervisory experience; or
• Associate’s degree with 4–6 years of relevant experience including 2+ years in a supervisory role; or
• Equivalent combination of education and experience demonstrating required skills and competencies
• Excellent verbal and written communication skills, able to tailor messaging to diverse audiences and convey complex information clearly
• Proven ability to supervise, mentor, and develop team members, including goal setting, feedback, and performance management
• Strong analytical and critical thinking skills to solve practical problems and develop effective solutions in a dynamic environment
• Intermediate to advanced proficiency with case management systems, Microsoft Office (especially Excel for reporting), and HRIS/HRMS software
• Knowledge of best practices in case filing and data entry processes, with ability to identify inefficiencies and implement improvements

Compensation & Benefits

• Salary ranges based on location:
  • San Antonio, TX; Miami, FL: $79,000 – $84,000
  • Fresno, CA; Dallas, TX; Atlanta, GA; Buffalo, NY: $84,000 – $89,000
  • Houston, TX; Minneapolis, MN; Johnston, RI; Voorhees, NJ: $85,000 – $90,000
  • Chicago, IL; Philadelphia, PA; Voorhees, NJ: $89,000 – $95,000
  • Los Angeles, CA; Boston, MA: $93,000 – $98,000
  • San Francisco, CA; New York City, NY: $99,000 – $105,000
• Eligibility for an annual performance-based incentive
• Medical, dental, orthodontia, and vision coverage
• Student loan repayment program
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Equal Opportunity Statement

This employer is an equal opportunity employer and considers all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.