Call Center Sales Intake Specialist (El Salvador)

Overview

This role serves as the first point of contact for individuals seeking legal help after an injury. The Legal Intake Specialist will listen, qualify, and warmly connect potential clients to partner legal teams using an assumptive, sales-minded approach. The position is fast-paced and requires balancing empathy with performance while guiding callers through the early stages of their legal journey.

Responsibilities

• Respond to incoming inquiries via phone, web forms, and chat in real time.
• Conduct concise (5–8 minute), compassionate discovery calls to gather and assess key case details, including incident information, injuries, liability, and insurance status.
• Use proprietary scripts and strict qualification criteria to determine whether a case is a fit for partner legal teams.
• Perform live warm transfers to partner legal teams and/or schedule timely callbacks for qualified leads using an assumptive, sales-minded approach.
• Accurately document caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness.
• Manage follow-ups for pending leads, maintain an organized pipeline, and re-engage prospects who were not ready to proceed on initial contact.

Requirements

• Strong English communication skills (C1 level), both verbal and written.
• Fully bilingual and fluent in both English and Spanish; able to support callers in either language.
• At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
• Exceptional verbal communication skills, including the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
• Sales-minded approach focused on educating callers and guiding them toward taking action for their personal injury matter.
• Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
• Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
• Laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
• Stable internet connection with a minimum speed of 25 Mbps.
• Available to work U.S. business hours.
• Willingness to use time-tracking software.

Preferred Qualifications

• Personal injury intake experience.
• Experience with Salesforce.

Compensation & Benefits

• Earn $8/hour DOE (full-time, 40 hours/week - including weekends).
• Performance-based incentives.
• 100% remote work environment.
• 10 paid time-off (PTO) days per year.
• Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.

Location

• This position is only open to candidates located in LATAM.
• Resumes must be submitted in English.
• Applications that do not meet these criteria will not be considered.