Director Legal Operations

Overview

This role leads and shapes a Legal Operations function that serves teams across Legal & Public Policy. You will design and manage a consistent, scalable approach to delivering non-attorney legal support—ensuring work is received, prioritized, assigned, and delivered through an end-to-end support model. The position combines strategic leadership with day-to-day operational accountability, including continuous improvement as the function grows and leveraging AI, automation, and other technology solutions.

Responsibilities

• Lead the Legal Operations function and oversee day-to-day service delivery across Legal & Public Policy.
• Own the end-to-end support model, including intake, triage, assignment, escalation, and performance management.
• Ensure work is routed consistently and efficiently using defined service standards and governance criteria.
• Balance team workload and capacity to address demand fluctuations, backlogs, and coverage needs.
• Develop cross-training and succession plans to reduce single points of failure and strengthen team resilience.
• Lead, coach, and develop team members while fostering accountability, collaboration, and continuous improvement.
• Define and maintain service offerings, workflows, procedures, and governance standards.
• Establish controls for confidential, privileged, and higher-risk matters, including appropriate escalation to counsel.
• Develop and report key performance metrics, including service levels, turnaround times, quality, capacity, and stakeholder satisfaction.
• Partner with legal leaders and stakeholders to improve service delivery and drive adoption of legal operations solutions.
• Identify and implement process improvements to enhance efficiency, consistency, and the client experience.
• Champion use of AI and legal technology to improve scalability, productivity, and operational effectiveness.

Requirements

• Experience leading legal operations, legal service delivery, or a comparable function.
• Experience building, scaling, or transforming service-oriented teams and processes.
• Strong understanding of corporate legal support functions, including contracts, matter management, records management, legal holds, e-discovery support, entity management, legal technology, and compliance support.
• Experience managing workloads, service commitments, and operational performance in a complex environment.
• Proven success working with senior stakeholders across a matrixed organization.

Preferred Qualifications

• Paralegal certification or legal operations certification.

Education

• Bachelor’s degree in Business, Legal Studies, Project Management, Industrial Engineering, or a related field, or equivalent experience.

Compensation & Benefits

Base salary range varies by location (anticipated national data). Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location-Based Pay Ranges

• $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
• $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
• $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

The organization offers a comprehensive benefits package featuring Health, Life, Voluntary Lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.

Bonus structure (short-term incentives, long-term incentives and/or sales compensation) may be discussed during the selection process.

Location

State-based pay ranges are listed above for: AL, AR, AZ, AK, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MA, MD, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, NM, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Additional Information

• Background screening may include checks for criminal records and/or motor vehicle reports and/or drug screening depending on position requirements.
• Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered.
• Equal Employment Opportunity: the employer provides equal employment opportunities regardless of protected status.
• Job responsibilities may change based on evolving business needs and conditions.
• The employer does not require any form of payment from job applicants during the recruitment process.