Director of Law Firm Relations

Overview

This is a remote, full-time position.

The Director of Law Firm Relations serves as the primary owner of the relationship between law firms and clients, ensuring communications and billing-resolution processes run smoothly even when matters become complex.

Responsibilities

• Act as the primary point of contact for law firms navigating billing discrepancies with clients, moving quickly, meeting tight deadlines, and driving resolution with short turnaround times.
• Own high-volume communications (email, phone, and video) with both law firms and corporate clients to work through open billing issues and align on billing procedures.
• Represent the organization in internal strategy meetings focused on improving processes that affect law firms, clients, and internal teams.
• Maintain a dual mandate: protect clients’ interests while preserving the law firm relationships they depend on.
• Review detailed billing analyses, craft precise responses to law firms, and make sharp revisions under pressure.

Requirements

• 5–10 years of experience at a large law firm, preferably AmLaw 100 or 200, with direct knowledge of law firm culture, politics, and billing dynamics.
• Strong command of legal terminology and billing practices, including a realistic sense of how long legal work actually takes.
• Ability to analyze large volumes of billing data and produce clear, well-reasoned written responses and revisions.
• Exceptional organizational skills; able to manage multiple time-sensitive matters without dropping the ball.
• Commitment to the highest standards of compliant and ethical billing.
• Sophisticated interpersonal skills, including the ability to de-escalate conflicts without backing down.
• Excellent conflict resolution instincts; stays sharp and composed in high-pressure situations.
• Polished, concise writing that can make complex billing arguments clear and credible.
• Full accountability for outcomes.

Compensation & Benefits

• Remote environment
• Comprehensive healthcare, dental, and vision coverage
• Monthly employer medical premium contribution of $1,200
• Paid Time Off: 15 days PTO + 3 floating holidays and 7 company recognized holidays
• Life Insurance: $50,000 in employer-paid life insurance coverage
• Employee Assistance Program
• 401(k) with 4% company match

Location

Remote

Work Schedule

Full-time, standard business hours (9–5pm)