Overview
This role provides executive business partnership and high-impact executive administration support to the Chief Business Officer and leadership team. Responsibilities span strategic calendar management, travel coordination, meeting preparation, accurate communications, and cross-team coordination across the executive operating system.
The work requires sound judgment with incomplete information, early risk identification, and consistent follow-through to keep priorities moving without unnecessary noise or rework.
Responsibilities
- Own a complex executive calendar as a strategic operating tool, balancing executive priorities, customer and revenue commitments, leadership forums, preparation and focus time, travel, and personal commitments
- Support meeting preparation by ensuring the right attendees, context, agendas, pre-reads, links, decision points, and follow-up actions are in place
- Coordinate domestic and international travel end-to-end, including itineraries, ground transportation, hotel and meeting logistics, time-zone planning, contingency plans, and preparation or recovery time
- Partner with the Chief of Staff to maintain shared visibility into priorities, risks, requests, decisions, and follow-ups
- Collaborate with other executive admins, Chiefs of Staff, business partners, and senior cross-functional leaders to resolve scheduling and operating needs without creating parallel processes or confusion
- Support executive communication by tracking drafts, deadlines, approvals, distribution lists, links, and follow-through to ensure critical messages are accurate and do not stall
- Plan and execute executive meetings, offsites, and leadership events with attention to detail and a focus on attendee experience, budget, and contingency planning
- Maintain accurate administrative systems, including expenses, contacts, recurring meeting structures, action-item tracking, and relevant executive reference materials
- Surface risks early, make recommendations, and own issues through resolution rather than completing only the first requested task
Requirements
- 8+ years of experience supporting a senior executive, preferably a C-level executive or equivalent leader in a complex, fast-moving organization
- Expertise managing a highly complex executive calendar across multiple time zones, competing priorities, recurring leadership forums, customer commitments, and protected personal or focus time
- Experience planning complex domestic and international travel, including contingency planning and coordination across multiple travelers, hosts, vendors, and time zones
- Strong written and verbal communication skills, including the ability to communicate directly, concisely, and appropriately with senior leaders and cross-functional partners
- Experience working with and/or for a senior Chief of Staff in trusted partnership on systems- and process-based approaches to make order out of competing priorities
- Proven ability to prioritize independently, make sound decisions with incomplete information, and escalate risks early with a recommendation
- Demonstrated track record of accurate, detail-oriented execution across scheduling, events, communications, expenses, and follow-through
- Experience working as part of an admin community and collaborating across executive offices rather than operating as an isolated support partner
- Comfort working in a high-change environment where priorities shift quickly and you must continuously re-plan without losing important details
- High competency with workplace systems, including Slack, Gmail, Concur, Navan, Google Docs (and of course Dropbox!), as well as AI tooling for efficiency through human-machine partnership
- Ability to work primarily on Eastern Time, with flexibility for occasional EMEA and APJ commitments and executive travel
Preferred Qualifications
- Experience supporting a Chief Business Officer, Chief Revenue Officer, Chief Marketing Officer, or another executive responsible for a broad, customer-facing organization
- Experience working in technology, SaaS, or another business with complex customer, revenue, and cross-functional operating rhythms
- Experience supporting executive customer engagements, leadership offsites, board-related preparation, or S-team-level events
- Experience using AI responsibly to improve administrative workflows while personally validating accuracy, privacy, judgment, and final outputs
- Project or program management experience that complements, but does not replace, strong executive administration fundamentals
Compensation & Benefits
US Zone 1
- This role is not available in Zone 1
US Zone 2
US Zone 3
Location
- Primary: Eastern Time
- Flexibility required: occasional EMEA and APJ commitments and executive travel