Legal Content Technician
Overview
A remote role based in Canada or the United States (Toronto preferred). This position supports the expansion of an established legal technology product outside Quebec as new customers begin using it.
The Legal Content Technician role combines customer implementation work with ongoing legal content creation and product maintenance. Work spans legal content, technology, implementation, and customer support, and requires careful attention to detail, practical understanding of business contracts, and comfort working with software.
Responsibilities
Customer Implementation
- Manage implementation work for a small portfolio of customers, coordinating timelines, deliverables, and follow-through from setup through completion.
- Configure the product for customers during onboarding, translating agreed requirements into a usable setup.
- Build custom legal templates for individual customers during implementation and help ensure templates are ready for practical use.
Legal Content & Template Development
- Draft, model, review, and update business contracts and other legal documents for use within the organization’s software/products.
- Create reusable legal templates for the broader customer base and maintain existing content as product needs evolve.
Product Quality & Maintenance
- Perform quality checks on software, legal content, and related services to identify issues before they affect customer use.
- Maintain legal content within the product and support updates required as the customer base and market expand.
Legal & Customer Partnership
- Work with lawyers and other team members on legal-content work; surface questions when legal interpretation requires additional guidance.
- Improve implementation support and the ongoing customer experience by identifying opportunities to strengthen customer service within the role.
Requirements
- Relevant education or equivalent experience: college diploma in a relevant field or equivalent practical experience.
- Legal or administrative track record: at least two years of experience as a legal assistant, legal technician, legal secretary, legal content editor, administrative technician, or in a related field.
- Business contract understanding: general understanding of legal contracts and ability to work carefully with business contract content.
- Technology proficiency: proficient with Microsoft Office applications and comfortable learning technology used to create and maintain legal content.
- English and French working ability: communicates primarily in English with a good working understanding of French for collaboration and source material.
- Independent implementation ownership: can manage timelines, project work, and deliverables independently while maintaining accuracy and follow-through.
- Authorization to work in the US or Canada: not able to sponsor work visas or transfers at this time.
Preferred Qualifications
Applications that are strongest include specific examples of what you prepared, reviewed, configured, or implemented, who used the work, and the outcome (with numbers where available). If you mention Microsoft Office or other technology, briefly explain what you used it to do—rather than only listing tools.
Compensation & Benefits
Benefits include:
- Comprehensive health and medical coverage
- Paid time off
- A structured learning and development program
- Paid parental leave
Full benefit details are shared during the hiring process.
Location
Remote in Canada or the United States (Toronto preferred).
Additional Information
- Interview process includes three conversations: a recruiter screen, a hiring manager screen with the Public Procurement Director, and a team interview.
- Only selected candidates will be contacted.
- If selected for employment in the United States, Form I-9 information will be required to confirm authorization to work.
- Equal opportunity employer; does not discriminate based on any characteristic protected by applicable laws. Pay equity is supported and compensation practices are regularly reviewed.