Legal Operations & Contracts Manager

Overview

This role supports Legal Operations Management, technology enablement, outside counsel and services management, contract operations, and legal risk and communications. Responsibilities span process improvement, legal technology implementation, spend and compliance management, and building reporting to support decision-making by the CLO.

Responsibilities

Legal Operations Management, Process Improvement and Technology Enablement (50%)

• Implement and optimize legal operations processes, including request management, triage and allocation; contract management; and records and knowledge management.
• Drive operational efficiencies through technology and process improvements; manage legal department projects; and support day-to-day operations.
• Develop and enforce policies and procedures to improve the effectiveness and efficiency of the legal department.
• Develop management information (MI) datasets and dashboards (e.g., volumes and sources of legal support demand; cycle times; financial performance) to support business insights and CLO decision-making.
• Organize and manage departmental meeting schedules, onsite events, and related events.

Technology Management (15%)

• Implement and manage legal tech solutions, including legal intake and case management systems, CLM and DMS solutions.
• Oversee vendor relationships, including negotiation and management of contracts and terms.
• Collaborate with sales operations, IT, finance, and other departments to ensure legal tech aligns with broader business systems and objectives.

Outside Counsel and Legal Professional Services Management (10%)

• Provide oversight of outside counsel and legal professional services relationships.
• Manage legal services spend, including budgeting, forecasting, and controlling expenses.
• Ensure compliance with billing guidelines, including invoice review, performance tracking against KPIs, and driving value from legal spend.

Risk Management & Communications (10%)

• Maintain legal risk policies and monitor and report on OKRIs.
• Roll out legal communications and training to business functions.

Contract Management (15%)

• Draft, review, and negotiate lower complexity contracts such as NDAs, marketing and events contracts, and other routine legal and corporate governance documents.
• Maintain contracts and other legal databases.

Requirements

• Minimum undergraduate degree, ideally in business administration or a related field.
• JD equivalent or legal practice experience not essential; paralegal experience/qualifications strongly preferred.
• At least 6 years of experience in in-house legal operations roles in mid-size departments, preferably in the technology sector.
• Formal process design and optimization, project and change management qualifications (e.g., Prince2, Lean 6 Sigma, Agile, Design Thinking).
• Hands-on experience in legal process optimization, technology procurement and implementation, and budget management.
• Strong profile and network in the legal operations ecosystem.

Preferred Qualifications

• Paralegal experience/qualifications.
• Substantive hands-on track record in legal process optimization, technology procurement and implementation, and budget management.
• Strong network in the legal operations ecosystem.

Compensation & Benefits

• The anticipated hiring base salary range for this position is 104,000.00 - 130,000.00 USD Annual for US-based employees.
• This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, based on a full-time work schedule, and is a good faith estimate as of the date of this posting.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Location

• Team members are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote.

Additional Information

• This role uses AI-assisted transcription during the interview process.
• All hiring decisions are made by the recruitment team.
• Reasonable accommodations are provided to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws.

United States of America Applicants

• The organization is committed to compliance with fair employment practices regarding citizenship and immigration status.
• Applicants will not be discharged, disciplined, or discriminated against for inquiring about, discussing, or disclosing compensation.
• Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Qualified applicants with criminal histories will be considered consistent with applicable law.
• This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.