Legal Operations Specialist and Paralegal

Overview

A mission-driven organization focused on expanding access to knowledge and education is seeking a motivated, detail-oriented Legal Operations Specialist. This role supports technology-enabled legal operations, including management of contract lifecycle systems, e-signature platforms, legal matter management tools, user support, corporate compliance, filings, research, and special projects.

Responsibilities

Legal Operations and System Administration

• Administer legal operations systems such as Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and others as needed.
• Manage user accounts, provide training and troubleshooting support.
• Maintain template documents, clause libraries, dashboards, reports, and system configurations.

Project Management and System Onboarding

• Manage onboarding of new users, departments, or subgroups to Conga for Salesforce.
• Rework workflows for existing CFS users to meet evolving needs.
• Identify and assemble core teams, gather requirements, and drive user testing and training.
• Act as liaison between Legal, Business Systems, and other stakeholders to prioritize and schedule system reconfiguration and implementation.
• Execute data migration activities including data collection, cleanup, and preparation.

Documentation, Training, and Support

• Update training materials and conduct sessions using diverse methods to facilitate user adoption.
• Create and maintain user manuals and training videos.
• Oversee and respond to user support requests.
• Implement and document new policies and processes related to legal systems.
• Provide timely support via dedicated communication channels.

Corporate Filings

• Draft and coordinate Secretary of State corporate filings to maintain good standing.

Requirements

• Minimum of four years of relevant experience with Conga Contracts for Salesforce CLM.
• Strong analytical thinking skills to identify problems, collect data, and develop conclusions.
• Exceptional organizational skills with a strong sense of priority, urgency, and commitment to deadlines.
• Ability to communicate effectively across units to support legal functions.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) and Google Suite (Docs, Sheets, Slides).
• Ability to work independently and resolve problems in a timely manner.
• Willingness to travel occasionally (less than 10%), primarily to Michigan and New York offices.
• Must be authorized to work in the United States without need for immigration sponsorship.

Compensation and Benefits

• Starting salary range: $75,000–$90,000 per year, depending on knowledge, skills, and experience.
• Benefits package includes medical, dental, and vision plans.
• Employer-paid 10% retirement contribution.
• Paid parental and caregiver leave.
• 22 days of paid time off, 11 paid holidays, and up to 12 sick days.
• Wellness benefits and other programs.

Location

• Employees are distributed across the continental United States.
• Candidates must reside and be able to work within the continental U.S.

Equal Opportunity

The organization is an Equal Opportunity employer and considers all qualified applicants without regard to legally protected status. Reasonable accommodations are available during the application and hiring process upon request.