Legal Support Agent

Overview

This role combines legal, financial, and news research expertise with customer support to help clients use AI-enabled research and AI drafting tools. You will deliver high-quality research, demonstrate AI-enabled capabilities, and support customers in applying these tools to research, writing, and decision-making.

Responsibilities

• Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
• Use generative AI to synthesize, summarize, and analyze complex data sets, providing timely, accurate, and actionable insights.
• Engage with customers directly via phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows, including generating case summaries, client memos, and analytical reports.
• Partner with clients to co-create AI-enhanced outputs and support responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
• Act as a customer advocate by reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
• Maintain high standards of data integrity, accuracy, and transparency when using AI tools.

Requirements

• LLB/legal qualification or equivalent.
• Experience in legal, financial, or news research or customer support.
• Experience using Lexis Advance, Lexis+, or Lexis+ AI.
• Familiarity with AI drafting, summarization, and research technologies.
• Excellent verbal and written communication skills, including the ability to explain complex AI concepts to non-technical users.
• Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously.
• Proficient PC skills, including Windows OS, Microsoft Office, and web browsers.
• Minimum typing speed of 40 WPM.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Country-specific benefits are available.
• Wellbeing initiatives.
• Shared parental leave.
• Study assistance and sabbaticals.

Location

• Not specified in the provided description.

Working Pattern

• Flexible working hours, adjusting the times during the day to fit your schedule and work when you are most productive.