Lien Resolution Associate

Overview

This role is for a detail-oriented and collaborative Lien Resolution Associate to join a remote team based in Costa Rica. The position supports injured clients by negotiating medical balances and moving cases toward successful disbursement.

Responsibilities

• Negotiate hospital liens and medical provider balances under attorney supervision and firm procedures, using strategic negotiation techniques to achieve favorable outcomes.
• Review medical bills, verify outstanding balances, and obtain supporting documentation with meticulous attention to detail.
• Submit reduction requests, follow up consistently with providers, and secure written confirmation of negotiated agreements.
• Maintain accurate and organized records of balances, negotiations, agreements, and case status in legal case management software.
• Coordinate proactively with attorneys and closing staff to resolve outstanding items and prepare files for settlement disbursement.
• Manage a high-volume reductions caseload independently from initial balance verification through written agreements and closing coordination.
• Meet performance expectations for negotiated reductions, turnaround times, productivity, and accuracy.
• Refer legal questions and disputed liens requiring legal analysis to the appropriate attorney, demonstrating sound judgment and decisiveness.
• Communicate transparently with stakeholders, providing clear updates on case progress and negotiation status.

Requirements

• Minimum 2 years of recent, hands-on plaintiff personal injury lien reduction or medical bill negotiation experience supporting a U.S. law firm.
• Proven direct experience negotiating with hospitals, medical providers, and collection entities, including the ability to articulate negotiation strategies and document results.
• Demonstrated ability to independently manage a high-volume reductions caseload from balance verification through written agreements and closing coordination.
• Fluent English and Spanish, with strong verbal and written communication skills in both languages.
• Proficiency with legal case management software and proven ability to work independently in a remote environment; Litify experience preferred.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Reliable internet connection, a personal computer, and access to a quiet, professional workspace.
• Ability to collaborate with attorneys, staff, and external providers while maintaining professional boundaries.
• Resilient and goal-oriented mindset with the ability to handle challenging negotiations with empathy and assertiveness.

Compensation & Benefits

• USD 1000 – USD 1500 monthly

Location

• Remote position based in Costa Rica

Equal Opportunity

Equal opportunity employer (M/F/Disability/Veterans). Applications are considered without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.

Work Authorization

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.