Manager, Absence and Accommodation Compliance

Overview

This role owns leave compliance for FMLA, state, and municipal leave laws for the group. The position includes legal research, interpretation, and translating requirements into operational processes, guidance, and training. The person in this role also leads the team members supporting this function and partners with Operations, Product, Sales, and Account Management to ensure compliance solutions remain accurate, efficient, and differentiated.

Responsibilities

Legal Research and Regulatory Monitoring

• Oversee and personally contribute to research and monitoring of FMLA, state, and municipal leave law developments.
• Drive implementation of legal changes into processes, guidance, and training.
• Own the leave/FMLA portion of the quarterly compliance bulletin.
• Build and maintain the FMLA Knowledge Playbook as the core enablement tool for the inbox coverage team.

Team Leadership

• Manage the Employment Law Analyst, directing research support and inbox-related work.
• Manage a group of coaches/consultants.
• Recruit, retain, and motivate a team of attorneys and other compliance specialists.
• Share in the leadership of the broader compliance function.

Inbox Function

• Own the inbox function (compliance questions) from a leadership standpoint by setting standards, training the team, and serving as the escalation point for coaches responsible for inbox coverage.
• Personally answer day-to-day volume as needed.

Cross-Functional and Client-Facing Partnership

• Serve as a compliance liaison to Product and to Sales/Account Management on the application and interpretation of leave laws.
• Participate in sales finalist meetings, including strategy sessions.
• Work with the VP of Compliance, legal, the auditing team, and operational leaders to review escalated cases, synthesize fact patterns, and report relevant facts, impact, and business processes to customers, their counsel, and other stakeholders.
• Participate in speaking engagements as appropriate.

Process Improvement and Quality Assurance

• Identify gaps and inefficiencies in compliance processes; develop and recommend alternatives; partner with operations leadership to establish new processes and improve existing ones.
• Find ways to leverage legal consultants to increase the value and differentiation of the compliance solution.
• Collaborate with cross-functional leaders to draft process, policy, and practice solutions; present them to leadership with legal and compliance input.
• Design, implement, and manage an audit process to confirm compliance processes are executed effectively.
• Maintain a standing project queue for process audit and optimization work.
• Take on special projects as assigned.

Requirements

• Bachelor’s degree.
• Demonstrated legal research and analytical skills, with strong written and verbal communication.
• Management experience or demonstrated readiness for people leadership, including the ability to lead attorneys and other compliance specialists.
• Sound interpretive judgment suited to an escalation-point role.
• Ability to collaborate across functions and to present complex legal issues clearly to leadership, customers, and their counsel.

Preferred Qualifications

• Juris Doctor (JD).
• Prior coaching, FMLA/leave or ADA casework experience.

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Compensation & Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and more.
• Salary range: $100,000 - $140,000 USD. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation will be influenced by factors including previous experience, education, pay market/geography, and scheduled hours.

Equal Employment Opportunity

• Equal opportunity employer. All applicants are considered regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.
• Drug-free workplace.

Privacy

• Personal data collected during the recruitment process will be used to assess applications and, where applicable, to prepare and administer an offer of employment. Processing will follow applicable privacy laws in the applicant’s country or jurisdiction of residence.