Operations Manager – Personal Injury Law Firm

Overview

This role oversees the daily operations of a U.S.-based, multi-state personal injury law firm. The position is 100% remote / work from home and requires a hands-on leader with experience managing personal injury operations, teams, and case workflow from lead intake through settlement.

Responsibilities

• Oversee daily law firm operations and supervise case managers, paralegals, and intake specialists.
• Monitor all active cases to ensure timely progression from intake through settlement.
• Ensure clients receive consistent updates and timely follow-up.
• Track medical treatment, outstanding records, insurance claims, and case deadlines.
• Oversee demand preparation, negotiations, and settlement workflows in coordination with attorneys.
• Monitor employee productivity, caseloads, and key performance indicators (KPIs).
• Conduct case audits, identify delays, and ensure outstanding tasks are completed.
• Implement and enforce standard operating procedures (SOPs).
• Provide regular operational and performance reports to firm leadership.

Requirements

• Minimum 3–4 years of experience managing a U.S. personal injury law firm.
• Experience handling personal injury operations across multiple states.
• Proven leadership experience managing case managers, paralegals, and legal support teams.
• Strong knowledge of the entire personal injury case lifecycle.
• Experience with medical management, demands, insurance claims, and settlement processes.
• Proficiency with Filevine, SmartAdvocate, or similar case management software.
• Excellent communication, organizational, and problem-solving skills.
• Ability to independently manage a high-volume caseload and remote teams.
• Strong English communication skills; bilingual English/Spanish is a plus.

Compensation & Benefits

• Salary: 15 - 20 USD Per hour

Location

• 100% Remote / Work From Home