Personal Injury Case Manager (experience in Illinois cases)

Overview

This role is for an experienced Personal Injury Case Manager with strong knowledge of legal and medical processes and hands-on experience with Illinois personal injury cases. The position requires a highly organized, detail-oriented professional who can confidently communicate with clients, attorneys, insurance companies, and medical providers.

Responsibilities

• Manage personal injury cases from intake through case progression
• Communicate with clients and provide consistent updates and support
• Coordinate medical appointments, treatment, transportation, and follow-ups with providers in Illinois
• Open and maintain accurate client files in case management systems
• Request and track medical records, bills, photos, authorizations, and other documentation
• Assist with FOIA requests and other case-related documentation
• Coordinate with Illinois attorneys, insurance companies, medical providers, and other stakeholders
• Monitor treatment plans, case timelines, medical requests, and outstanding items
• Identify treatment gaps and missed appointments and address them right away
• Review case documentation and address deficiencies
• Track case budgets, billing, and key deadlines
• Maintain accurate records and meet KPIs and quality standards
• Follow all company and software policies and procedures

Requirements

• 2+ years of Personal Injury or legal case management experience (Illinois PI experience strongly preferred)
• Working knowledge of local provider networks, attorney practices, and treatment and billing processes in Georgia and/or Illinois
• Strong understanding of personal injury, medical records, and legal processes
• Working knowledge of HIPAA and confidentiality requirements
• Fluent English at a C1 level or higher (written and verbal)
• Excellent communication and client service skills
• Strong organizational and follow-up abilities
• Exceptional attention to detail
• Ability to work independently while collaborating with a remote team
• Strong computer skills, including Microsoft Office or similar platforms
• Ability to quickly learn new case management software (Filevine or SmartAdvocate a plus)
• Professional, empathetic, and client-focused approach
• High school diploma required; bachelor’s degree or equivalent experience preferred

Preferred Qualifications

• Insurance industry experience is a plus
• Paralegal certification is a plus
• Bilingual English/Spanish candidates are encouraged to apply

Compensation & Benefits

• 100% remote position
• Full-time schedule
• $6–$9 USD/hour, based on experience
• Paid, comprehensive training
• Opportunity to work with law firms across the United States
• Independent contractor flexibility
• Long-term opportunities for experienced professionals

This is an independent contractor position. Contractors are responsible for providing their own equipment and complying with applicable self-employment and tax requirements in their country of residence.

Location

• 100% Remote
• Coordination with providers in Illinois (as part of the role)