Personal Injury Case Manager (Pre-Litigation) | LATAM

Overview

This role involves managing an assigned portfolio of California personal injury claims through pre-litigation. The case manager will ensure clients stay informed, treatment and documentation move forward on schedule, and insurance follow-ups and deadlines remain on track. Day-to-day ownership is required, along with strong knowledge of U.S. PI fundamentals and the ability to resolve routine issues with minimal training or supervision, escalating appropriately to attorneys.

Work schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. PST.

Responsibilities

• Advance an assigned pre-litigation caseload toward resolution by prioritizing next steps, monitoring deadlines, and closing outstanding follow-ups.
• Communicate clearly and empathetically with English- and Spanish-speaking clients regarding treatment progress and case status, with persistent follow-through.
• Coordinate with medical providers to help clients attend appointments and complete recommended care, including MRIs, injections, and follow-up treatment.
• Review medical records and track treatment progress to identify treatment gaps, missing documentation, and items that could delay case preparation.
• Obtain claim updates from insurance carriers, ensure policy searches are completed, and document coverage information, policy limits, and uninsured/underinsured motorist coverage.
• Recognize when treatment authorization is needed and coordinate it within attorney-approved protocols.
• Resolve routine case issues independently and flag liability concerns, delays, or potential settlement obstacles that require attorney review.
• Maintain accurate and current case files in Maris Case, ensuring case status, documentation, and next steps are easy to track.
• Collaborate with attorneys, case manager assistants, medical records personnel, and demand preparation staff to keep lien tracking, demand workflows, and pre-litigation settlement coordination on track.

Requirements (Must-Have)

• Prior hands-on experience independently managing U.S. personal injury cases through pre-litigation, with reliable follow-through and minimal need for supervision or foundational training.
• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures.
• Fluent Spanish and proficient English for direct client communication.
• Experience coordinating medical treatment, including MRIs and injections; reviewing medical records; tracking treatment progress; and identifying gaps in care.
• Experience communicating with insurance carriers and handling policy searches, including understanding bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.
• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, along with sound judgment about when to escalate legal or medical decisions to supervising attorneys.
• Strong organization, documentation, and deadline management skills, including prioritizing competing case needs.
• Experience with cloud-based legal case management software and the ability to learn Maris Case.

Preferred Qualifications (Nice to Have)

• Previous hands-on experience with Maris Case.
• Experience preparing attorney-ready case summaries or demand-support packages.
• Experience improving case-tracking systems, documentation templates, or client follow-up workflows.

Location

California (pre-litigation caseload focused on California personal injury claims).