Personal Injury Pre-Litigation Case Manager- Portuguese Speaker

Overview

A growing legal technology organization is seeking a Pre-Litigation Associate to support personal injury cases from intake through resolution. This remote role, open to candidates anywhere in the United States or Canada, involves managing pre-litigation operations with accuracy, urgency, and care to help secure faster settlements and better outcomes for clients.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate daily with clients to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met precisely.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards in documentation, file integrity, and communication.

Requirements

• Minimum of 3 years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Clear and professional communication skills with clients, medical providers, attorneys, and insurers.
• Strong ownership of work with high standards for quality and accountability.
• Comfortable working independently in a remote setting with excellent time management skills.

Compensation & Benefits

• Salary range: $60,000 - $75,000 annually.
• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance options including life, accident, and critical illness coverage.
• Flexible paid time off, sick leave, short-term and long-term disability.
• Observance of 10 US holidays and Canadian statutory holidays by province.
• Home office stipend.
• Retirement plans: 401(k) for US employees and RRSP for Canadian employees.
• Paid parental leave.
• Local in-person meet-up programs.
• Office hubs located in San Francisco and Toronto.

Location

This is a fully remote position open to candidates based anywhere in the United States or Canada.