Processing Specialist (Sun-Thur 4 PM PT-12:30 AM PT)

Overview

This role is responsible for day-to-day data processing and for championing best practices while supporting continuous improvement efforts. The ideal candidate is an adaptable, high-integrity problem solver who enjoys collaborating on a service-focused team.

Responsibilities

• Process client data in accordance with technical specifications, documented procedures, and industry best practices.
• Execute data processing workflows using Nuix, Relativity One, and other commercial and proprietary tools.
• Perform tasks across the processing lifecycle, including:
  • inventory, discovery, automated processing, publishing
  • exception remediation, document promotion, quality control
  • data investigation, and basic hosting
• Create, prepare, and format load files, text and native files, and other deliverables as necessary for review in databases such as Relativity.
• Adopt and master proprietary tools to perform duties outlined in SOPs.
• Assist in Relativity post-processing loading, quality control, and indexing (analytics).
• Perform ad-hoc data queries for reporting and data analysis as required.
• Independently manage queued and assigned job requests to ensure work progresses with minimal delay.
• Stage and validate all data to be processed from original evidence media.
• Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions.
• Solve problems and prioritize assigned work in a fast-paced, deadline-driven environment.
• Use Microsoft Office and Microsoft 365 applications to support documentation, communication, reporting, and daily workflow activities.
• Meet or exceed departmental quality targets.
• Collaborate with team members, both local and remote, to ensure tasks are completed quickly and accurately.
• Document completed work, outstanding items, exceptions, and next steps to ensure smooth processing between shifts.
• Adhere to and actively manage timelines associated with project requests.
• Other duties as assigned.

Requirements

• Combination of at least two of the following education, experience, and/or certifications:
  • Associate's or Bachelor's degree or equivalent preferred
  • Working knowledge of various litigation support and eDiscovery software applications (Nuix and Relativity preferred)
  • 1–2 years of experience processing data in an e-discovery environment or similar technical work
• Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team.
• Excellent communication and organizational skills.
• Ability to solve problems and prioritize work in a fast-paced, deadline-driven environment.
• Strong understanding of Microsoft Office applications.
• Experience working with databases.
• Commitment to excellence, strong sense of urgency, and dedication to client satisfaction and customer service.

Compensation & Benefits

• Eligible to participate in an annual bonus or incentive program.
• Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match.
• Company-paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Optional voluntary insurance plans including accident, hospitalization, and critical illness plans, as well as pet insurance.
• Annual compensation disclosure may apply where required by law; factors may include skills and experience and geographic location. Salary range may be tailored to different talent markets.

Location

• Not specified.

Work Environment and Physical Demands

• Typical office environment while at a desk or computer table.
• Requires the ability to use a computer, communicate over the telephone, and read printed material in a quiet, professional setting.
• May require being on call periodically and working outside normal working hours (evenings and weekends).

Equal Opportunity Employer

• Equal opportunity employer that hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.