Quality Assurance - Quality Assurance Associate

Overview

This role involves quality management oversight for legal transcription work, helping ensure independent contractor output meets established standards. The position supports the Digital Solutions Team by reviewing legal transcripts, performing quality assessments, and providing assessment feedback.

The role may be filled at the representative or associate level depending on experience.

Responsibilities

• Work collaboratively with colleagues and follow established team processes and service-level agreements.
• Ensure all communications are handled professionally, timely, and courteously.
• Communicate necessary information punctually, accurately, and effectively; report incidents to management.
• Welcome change and continuously enhance job knowledge to add value to the role.
• Take ownership of assigned work and follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists’ work product.
• Prepare and deliver feedback for transcriptionists and reporter review.
• Serve as a level two knowledge resource for transcriptionists regarding quality standards and requirements.
• Remain in calibration with the quality team regarding details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and aligned with business needs.

Requirements

• 2+ years transcription experience
• 2+ years’ experience in legal field
• 1+ year transcription QA experience
• 1+ year Scopist experience
• Ability to proofread and edit documents effectively and efficiently
• Ability to manage legal transcript content according to standards
• Ability to manage simultaneous use of software applications
• Ability to provide feedback effectively and in a constructive manner
• Proficient in professional use of MS Office applications
• Advanced typing speed of 60+ WPM
• Superior written communication skills
• Advanced English language skills, including grammar, punctuation, and spelling
• Support-service oriented with strong interpersonal skills
• Dedicated professionalism with the ability to respond promptly and accurately
• Ability to retain details and process work accordingly
• Ability to work independently in strict alignment with a team
• Excellent hearing ability, including the capacity to discern details and speakers within audio recordings

Preferred Qualifications

• Experience editing AI transcriptions is a plus
• Experience providing written and in-person feedback

Compensation & Benefits

• Competitive compensation and total rewards package including:
  • Comprehensive medical, dental, and vision insurance
  • Company-paid life insurance
  • Short-term and long-term disability insurance
• Healthy work-life balance with paid time off
• Paid Parental Leave
• Tuition reimbursement
• Employee equity and referral programs
• Extensive mental health and wellness benefits
• Matched 401(k)
• Earned wage access (ability to receive a portion of wages earned prior to payday)
• Learning and development opportunities, including ongoing training, mentorship, and access to resources

Location

• U.S. based role; employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.