Special Projects Team Lead

Overview

A legal services organization specializing in class and mass actions, individual arbitrations, and multidistrict litigation is seeking a Special Projects Team Lead. The firm represents clients in large-scale arbitration proceedings and high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights matters. The role supports complex litigation at trial and appellate levels by managing a team of Special Projects Assistants.

Responsibilities

• Manage a team of 5-10 Special Projects Assistants, providing training, coaching, and daily task oversight.
• Identify and maintain internal projects to utilize downtime effectively.
• Monitor project progress and quality to ensure timely completion.
• Train staff to improve performance and ensure adherence to protocols.
• Assign daily workload and special projects, balancing demands from multiple case teams.
• Develop and maintain Excel trackers, dashboards, and reporting tools to monitor productivity, case volume, and project status.
• Analyze case and project data using advanced Excel functions (pivot tables, VLOOKUP/XLOOKUP, conditional formatting) to identify trends and staffing needs.
• Assist in preparing training materials for new hires and current employees.
• Collaborate with Learning and Development to identify knowledge gaps and recommend training initiatives.
• Prepare performance metrics and data reports for management.
• Learn and retain case procedures and data entry protocols to train new team members.
• Work with department management and business leaders to identify improvements in employee experience.
• Provide structured performance feedback, including formal reviews and coaching plans.
• Set individual and team performance goals and hold team members accountable.
• Perform other duties as assigned.

Requirements

• 1-3 years of supervisory or people management experience, including managing teams of 5 or more.
• Proven ability to motivate and hold a team accountable in a fast-paced, high-volume environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical, problem-solving, and decision-making skills with data-driven approach.
• Ability to multitask, prioritize competing deadlines, and work independently or collaboratively.
• Ability to learn and retain protocols across diverse case and project types.
• Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP or INDEX-MATCH, conditional formatting, data validation, and dashboard creation. Experience with macros or basic automation is a plus.
• Intermediate proficiency in Microsoft Word, Outlook, and PowerPoint.
• Experience delivering performance feedback, coaching underperformers, and developing junior staff.
• College degree required.

Preferred Qualifications

• Experience leading teams in legal, litigation support, or professional services environments.
• Experience with hiring, onboarding, and performance management processes.

Compensation & Benefits

• Annual base salary range: $65,000 to $85,000, commensurate with experience.
• Eligibility for discretionary year-end bonus.
• Benefits package included.

Location

• This is a full-time remote position.
• Candidates must be willing to work regular Central Standard Time business hours.