Team Lead, Legal Conflicts Managed Services

Overview

The organization is seeking a Team Lead of Conflicts Managed Services to lead a conflicts managed services practice across clients. This role is responsible for delivery, client relationships, team development, and business performance. Reporting to the Managing Director, the Team Lead will help build a scalable service model and shape how conflicts work is modernized through improved processes and technology.

This is a 100% remote position that can be worked from anywhere in the US.

Responsibilities

Client Engagement & Growth

• Oversee service quality, client communication, escalations, and delivery against each client’s requirements.
• Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews.
• Identify opportunities to improve or expand services, working with leadership and subject-matter experts.

Service Delivery & Modernization

• Set delivery standards, quality controls, reporting, and performance measures across client teams.
• Use strong working knowledge of Intapp Conflicts to guide process improvement, platform use, and modernization.
• Develop practical uses of automation for research, triage, and routing, with appropriate testing and oversight.

People & Practice Economics

• Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession.
• Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.
• Partner with the Managing Director on budgets, forecasts, client economics, and the evolving pricing model.

Strategic Execution

• Build repeatable practices that support growth across multiple firms while accommodating client-specific workflows.
• Use service and financial data to identify risks, improve performance, and inform business decisions.
• Represent the conflicts practice and contribute to a measured, multi-year modernization roadmap.

Success Metrics

• Delivery quality, turnaround, and adherence to client service commitments.
• Client satisfaction, retention, and well-founded service expansion.
• Team readiness, engagement, capacity, and development.
• Practice performance, including utilization, cost, margin, and progress on process improvement.

Qualifications

Experience

• Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
• Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
• Experience managing and developing teams and improving operational processes.

Capabilities

• Strong client-service skills and confidence working across different firm cultures and stakeholder groups.
• Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
• Ability to modernize processes and apply technology thoughtfully; a builder’s mindset suited to a growing service line.

Preferred Qualifications

• Experience with conflicts operations at more than one firm.
• Participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
• Client-facing experience in consulting, legal technology, or another multi-client service environment.

Equal Opportunity Employment

The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Location

• 100% remote (work from anywhere in the US).